Customer Experience Trainer at NairoBits Trust

Duties

1. Deliver high-quality and engaging live and recorded training sessions to students
2. Perform content maintenance on courses as advised by the Instructional Design team
3. Partner with the team to provide content feedback to improve training materials and programs
4. Gain a proven understanding of all Zendesk products and be capable of answering various questions from customers during their training
5. Schedule, prioritize, and coordinate all training sessions
6. Deliver training sessions at large-scale live training events
7. Collaborate with and work alongside team members on a range of internal projects
8. Be an advocate for Customer Education and partner with other teams and organizations to promote learning and educational opportunities

Education

1. A bachelor's degree in marketing, communications
2. Zendesk Certification is an added advantage

Experience

1. At least 2 years of experience in a customer-centric role, or a similar customer support role.
2. Extensive experience in gathering and interpreting customer experience information.

Skills and Abilities

1. Program Design,
2. Reporting
3. Communication and Adaptability
4. Teaching experience
5. Relationship building
6. Tech-savvy and analytical,
7. A good problem solver and self-sufficient
8. Ability to enable on and deliver new training content quickly