New Sales & Customer Account Manager at Seidor

The candidate will be responsible for lead generation, signing up new customers and upselling Networking managed services and cloud hosting to existing customers. Managing customer success by building and maintaining relationships and growth. The candidate will be accountable for new sales and current customer satisfaction by achieving predetermined prescribed, measurable performance goals on a daily, weekly and monthly basis. This is the perfect role for a self-motivated individual with a natural enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.

Role Requirements:

• Matric certificate
• Minimum 5-years industry-relevant work experience in a similar environment
• Must be able to travel to and from the Nairobi office to perform his/her daily duties and attend customer and/or supplier meetings
• Must have a valid drivers’ license and own reliable vehicle
• Must have a reliable home uncapped Internet connection with a minimum of 4Mbps download/upload speed to work remotely
• The position requires a mix of office-based and Customer face to face meetings
• Must be willing to learn new technologies
• Must be willing to complete predetermined certifications at regular intervals

Advantageous Certifications Knowledge and Experience

• MSP-type Experience
  ITIL Foundation
• ConnectWise Automate
• ConnectWise Manage
• Advanced Microsoft Office Suite skills
• Basic Technical understanding of a Network
• IT Industry related product knowledge

Key Responsibilities:

• Work with new and existing customer portfolios for sustainable revenue
• Forecasting new and existing customer base
• Regular Customer Contact
• Customer Satisfaction
• Communicate telephonically and electronically with customers, vendors, and all internal departments for query resolution, and customer escalations
• Ability to work in a team & independently to provide customer service
• Ability to prioritize, escalate and request assistance when needed in a timely manner
• Must be open to learning new technologies and service delivery methodologies

Key Attributes:

• Strong verbal, telephonic and electronic communication skills
• Self-driven and motivated
• Attention to detail
• Must be a natural problem-solver
• Good Time management skills
• Presentable
• Punctual and reliable