NOC Engineer at Viscar Industrial Capacity

Responsibilities

• Provide 24-hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance
• Review and general clean-up of Ticket
• Ensure timely resolution to trouble
• Ensure timely follow up with customers via e-mails or phone calls.
• Troubleshooting Network issues
• Toll Fraud monitoring
• Carrier route testing capturing and analyzing customer QoS and RFC events
• Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to
• Detect what repairs and maintenance is needed in the office, provide a report and follow up.

Qualifications

• Bachelor’s Degree qualification or above majoring in Telecommunication / IT / Computer Science / Engineering / or other related technical discipline
• 1-2 years’ experience in Network Operations
• Well conversant with Word, Microsoft Excel, Microsoft
• Cisco certifications and VoIP fundamentals a plus
• Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional
• As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all
• The NOC is a fast-paced environment, critical thinking is Ideas will be extrapolated from one situation to another.
• Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all
• Assigned duties should be performed in a timely and accurate
• As this individual often represents the internal and external customers and colleagues – professionalism is a
• Must handle responsibilities by multi-tasking, working independently and with minimal direction.
• Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and IP/Packet Core Engineers.