NOC Support Engineer at Jamii Telecommunications

We are looking for a competent individual to fill the position of NOC Support Engineer. This role is responsible for providing first level customer technical support; troubleshooting network problems; Management of CRM tickets until closure, including liaising with the customers.

KEY JOB RESPONSIBILITIES FOR NOC SUPPORT ENGINEER ROLE

• Troubleshoot and provide first level customer technical support and feedback on network issues, as per laid down procedures.
• Identify Network status during faulting process, report and escalate for immediate attention.
• Management of CRM tickets until closure, including liaising with the customers.
• Network monitoring; Provide real-time Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software.
• Review and general clean-up of CRM tickets queue.

QUALIFICATIONS FOR THE NOC SUPPORT ENGINEER ROLE

1. Bachelor’s degree from an accredited university or college in Computer Science, Electronics and Electrical Engineering, Information Technology, Telecommunications Engineering or related field.
2. CCNA Certification, will be a distinct advantage.
3. Prior experience working in network support is highly desirable.
4. Good communication skills.
5. Analytical skills – Technical knowledge on LAN devices, various routers, etc
6. Telecommunications Technical aptitude.
7. Excellent computer skills