BG Delivery Manager for Market Unit at Nokia

Cloud and Network Services is considered as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Cloud and Network Services Global Business center (CNS GBC) mission is to serve as a trusted advisor selling, delivering and supporting Nokia’s iconic suite of cloud software and network services enabling our customers to thrive and contribute to societal advances.

What You Will Learn And Contribute To

The objective of this role is to lead customer delivery and market services activities for Cloud and Network Services (CNS) products, services and CARE in partnership with GBC CSP market teams and the CNS business units in Central West East Africa & MTN OpCos. Optimize workforce and operational planning, drive disciplined project execution and CARE engagements, and manage customer relationships to drive achievement of financial objectives and ensure customer satisfaction.

• Develop, implement and optimize global practices, processes, disciplines and competencies that enable teams to deliver CNS projects and CARE on-time and to required quality standards.
• Drive successful project planning and execution (from contract planning to customer acceptance) through disciplined and program management execution. Ensure on-time implementation of milestones, project quality, project profitability and customer satisfaction.
• Develop and propagate best practices (project execution, risk mitigation, change management, escalation management) on an ongoing basis.
• Build and lead strong cross-functional services teams to ensure e2e business MoO execution.
• Support the implementation of the CNS CSP go-to-market strategy to achieve market targets, drive profitable growth of the Services and CARE business and ensure customer success. Define and implement market services execution plans with extended teams.
• Establish and nurture customer relationships (CxOs, decision makers, operations) to help them achieve their business objectives. Utilize customer insights to assist with GTM strategy execution.
• Ensure clear, transparent and effective communication with customers. Establish sound planning and governance to align expectations and measure progress through execution.
• Provide enablement and knowledge management to ensure that market services team and extended delivery team maintains high level of competence and operational excellence.
• Partner with BUs to embed agile approaches and innovations into market delivery procedures.
• Implement effective workforce planning for market services and delivery teams to determine capacity/competence requirements, develop execution plans and optimize utilization.
• Establish strong delivery operations and performance management for accurate project tracking, workforce planning and forecast accuracy (backlog consumption, cost, revenue, etc.).
• Drive continuous improvement programs (growth/margins, operational, customer satisfaction).
• Lead, support and ensure adherence to all Nokia processes (SELL, EXECUTE, DELIVER, etc.).

Your Skills And Experience

• High degree of independence with an ability to influence business strategy, direction and opportunities for growth and innovation.
• An ability to extensively analyze complex multi-dimensional issues and significantly improve, change or adapt existing methods.
• A change agent, one who can quickly identify the need for change, adapts swiftly and is an effective leader of change.
• Extensive background, > 15 years of extensive experience in Services delivery and Care leadership with an industry knowledge of project management disciplines.
• Graduate and/or post graduate degree in Business Management, Computer Sciences or other relevant field of study.
• Broad management experience across several functional areas or businesses. Creative thinking skills that can meet and evolve the needs of the business.
• Operates at the senior level of the business effectively with a global mindset and in many different environments.
• Proven ability to lead global, multi-cultural and multifunctional teams with hyper focus on operational excellence and agility
• Track record and strength in – Business performance reporting and analysis, operational excellence, business insight, interpersonal savvy, drives vision and purpose, cultivates innovation and change.