NPO PM at Nokia

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. As N okia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. Customer Project Management (CPM) within the Network Planning and Optimisation (NPO) domain providing technical leadership and ensuring customer projects / programs are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management and driving of improvement actions to secure project gross margin and upselling and cross-selling. As N okia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. Customer Project Management (CPM) within the Network Planning and Optimisation (NPO) domain providing technical leadership and ensuring customer projects / programs are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management and driving of improvement actions to secure project gross margin and upselling and cross-selling.

What You Will Learn And Contribute To

• Leads customer NPO projects for 3G/4G/5G networks and acts as the primary interface in technical, operational, and financial issues for customer during project execution.
• Be accountable for NPO Planning, Design and Acceptance scope, procedures, and documentation.
• Leads NPO team and deliverables within the customer teams.
• Be accountable for NPO automation and solutions in the project and is open to accept/implement new concepts, practices, and approaches.
• Able to identify and understand the technical NPO delivery models and involved complexities to deliver various planning and optimization services for Nokia.
• Able to identify deliverables for all of the planning and/or optimization services in most of the technologies/products. Has deep understanding of the tools, services processes, services deployment flow and respective interdependencies.
• Manage different service delivery phases and milestones for planning and/or optimization.
• Understands the technical impact that planning and optimization work has on the end user experience, as well as on other services that are dependent on defined quality of service levels.
• Understands how to identify/anticipate/resolve the technical roadblocks to reach the customer’s and Nokia’s expected service levels and acceptance.
• Able to manage large teams of skilled engineers and set the technical direction for them to perform properly the work required by the project.
• Understands and can promote the advantages of the delivery model used by Nokia for planning and optimization services.
• Share expertise and knowledge among colleagues and team members.
• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.
• Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
• Assures consistency among project financial, product and service forecast activities.
• Manages Internal and external stakeholders.
• Identifies scope creeps and initiate change orders for new opportunities.
• Be able to anticipate customer challenges and come up with creative solutions to reach operational and financial goals.
• Be passionate about the work, driven to achieve and can-do attitude in ambiguous environment.
• Participates in pre-sales and sales process activities. Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
• Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
• Ensures project contract management process is initiated and executed.
• Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
• Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
• Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
• Actively applies appropriate best practices and lessons learned throughout the life of the project.
• Monitors, controls and reports KPIs defined in customer contract.
• Conducts thorough risk management for all project risks and opportunities.
• Seeks to define new opportunities to expand and renew contracts with the customer.
• Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned).

Your Skills And Experience

You have

• Bachelor’s or Master’s degree in Telecommunications or Electronics
• At least 10 years of experience in Radio networks planning and optimization domain 2G/3G/4G/5G
• Experience in NPO technical leadership and management of project teams and financials.
• Ability to drive NPO life cycle of processes and deep dive as needed to set corrective course of action.
• Ability to absorb technical aspects and appropriately adapt the messaging to communicate to all levels within customer organization (ranging from customer engineers to CTO)
• Past experience in Analysis, Data deep dive and strong inclination towards Automation (workflow based or AI/ML)
• Fluent in Oral and written English Communications.
• Should be self-driven, result oriented, customer focused.

What We Offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.q