Office Administrator – Coaching Services Department at Strathmore University

MAIN DUTIES AND RESPONSIBILITIES:

• Manage and coordinate the coaching schedules: Oversee the coaching management system and maintain records on all coaching assignments and engagements including the specific terms of engagements, coaching sessions, and process documentation about
• Allocation of coaches to the various coaching programs
• Maintain clear and comprehensive records of departmental and client
• Liaise with the People and Culture office for contractual matters for the coaches. Follow up on the SBS fulfillment of contractual, obligations with the
• Liaise with relevant program managers and academic directors on coaching matters
• Monitor the coaching reports every month and submit the relevant report of the same to the director of
• Collect, monitor, and analyze feedback from participants and organizations on the SBS coaching and make recommendations on the
• Organize coaching debrief meetings and continuous learning sessions for
• Assist director of coaching to design and administer impact assessments on coaching clients
• Provide administrative services to the smooth running of coaching, coach training, and services
• Handling clients’ problems/queries in consultation with the Director
• Coordinating all correspondence to and from participants
• Assisting the Director, in monitoring the coaches’ performance of duties
• Any other duties that may be assigned to you

JOB REQUIREMENTS

The post holder will be required to have and demonstrate evidence of the following qualifications, attributes, and skills:

• Bachelor’s Degree in a business-related area
• At least 1 year experience in an administrative support role preferably with experience in student administration or equivalent experience working in a busy office in an administrative
• Proven time management and organizational skills, delivering work with a high degree of accuracy and attention to detail with minimal
• Effective written and oral communication skills and the ability to positively discuss and negotiate with clients, members of the business community, and University staff in the provision of professional quality client
• Knowledge of Strathmore Ethos and Ethics
• With a high level of confidentiality and integrity