Office Administrator at Reeds Africa Consult

• The office administrator will be a crucial point of contact for the company in handling our client's enquiries regarding our products and services since they will always engage with the clients physically and on phone or other virtual means to handle their issues. The individual also oversee general front office operations and coordination with the sales and transport department for orders dispatch.

Job Description

• The administrator will respond to customer enquiries through phone calls and emails in order to keep the business’ operations running smoothly.
• To coordinate client interactions and visits by welcoming them and addressing their issues and showcasing products.
• Handle and manage company compliance regulation needs such as health & Safety aspects.
• Update the sales team on availability of different products.
• Liaise with other departments such as finance and transport for efficient orders dispatch.
• The office administrator will liaise with the sales executives in field to enhance efficiency and business performance through timely ordering, payment, and orders dispatch.
• Coordinate with the loading department to enhance efficient delivery of company products to our clients.
• Coordinate orders dispatch.
• Periodically call clients to confirm deliveries.
• Interact with customers and handle customers’ enquiries.
• Coordinate activities throughout the office to ensure efficiency and maintain compliance with company policies.
• Manage emails, letters, packages, phone calls and other forms of correspondences.

Job Requirements

• Higher Diploma or a Bachelor’s degree in business, administration, or a related field.
• 2 or more years’ office administration experience.
• Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, Outlook, and Access).
• 1-2 Years relevant experience in a similar role is a must.