Officer, Media and Communications at Concern Worldwide

Main Duties and Responsibilities

• Develop and implement annual communication and visibility plans in order to raise Concern’s profile, donor visibility, learning and fundraising efforts
• Manage Concern’s digital and social media accounts, monitor the feedback from audiences and provide necessary responses based on Concern communication procedures
• Produce/coordinate production of IEC materials on Concern Kenya programmes for sharing programme information with various stakeholders
• Produce written and audio/visual content which promotes impact of Concern’s work on programme participants
• Develop/coordinate development of high quality written and audio-visual content that is, relevant, compelling and interesting for a variety of external and internal online and offline audiences
• Travel to programme implementation areas to collect media and communication content, create visibility and support media coverage of Concern programmes.
• Manage all external communication (visits, requests, events etc.) with a lens of quality oversight and Concern branding
• Build and maintain relationships with national media contacts in Concern’s areas of operation
• Train programme staff and partners in basic communications skills (story gathering, case studies, photography, videography etc.)
• Develop appropriate process, systems, storage and archiving for in country communications materials whether written or visual
• Ensure all documentation and communications are in line with the Concern’s communication guidelines for images, messages, print, electronic or social media
• Prepare progress on Concern’s communication outputs and results
• Provide all necessary communication and media support for Concern’s emergency response, as and when necessary
• Any other media and communications related duties as may be assigned by the line manager from time to time

Others

• Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment
• Participating and contributing towards Concern’s emergency response, as and when necessary
• Take all possible measure to meet Core Humanitarian Standards (CHS)
• Any other duties as assigned by the Line Manager

Person Specification

Minimum Education, Qualifications & Experience Required:

• Bachelor’s Degree in Media, Communication, Journalism, Digital Media or related discipline
• Three (3) years experience in media and communication such as producing written and audio-visual content, graphic design/publication designing preferably in the humanitarian sector
• Fluent in both spoken and written English and Kiswahili
• Computer literate with good MS Office skills
• One year experience of managing digital and social media pages of a humanitarian organization
• Excellent communication & interpersonal skills and demonstrated ability to build good relationships internally and externally for effective teamwork

Preference will be given to candidates who have:

• High integrity and demonstrated ability to follow standards and policies
• Ability to work in a systematic and organized manner
• Ability to attend details
• Ability to work under pressure and to deadlines
• Energy to work long hours and be out in the field all day
• Positive attitude and willingness to learn

Competencies required:

• Managing self: Awareness of own abilities and uses abilities to work well with others to achieve your work and Concern’s objectives.
• Individual leadership: Inspire others by clearly articulating and demonstrating the Concern’s values and principles supports others to achieve excellent results.
• Creativity and Innovation: Continual improvement by developing and implementing new ideas for effective and efficient progress towards the agreed communication objectives.
• Communicating and working with others: Proactively and effectively share information with others. Works effectively with others to achieve best results from people and situations.