Officer, Network Administrator at Commercial International Bank (CIB) Kenya

Job Purpose Statement

• The job holder is responsible for managing and maintaining The Bank’s network infrastructure to ensure maximum availability and security for our banking operations. This role requires a combination of technical expertise in network administration and a strong understanding of banking operations.

Key Responsibilities

Financial

• Identify cost-effective solutions for network infrastructure upgrades and improvements.
• Manage network-related expenditures within budgetary constraints.

Customer

• Ensure seamless network connectivity for all banking operations to provide exceptional service to our customers.
• Collaborate with customer-facing teams to address network-related issues promptly and effectively.

Internal Business Process.

• Design, implement, and maintain network infrastructure to support internal banking processes efficiently.
• Participate in the development and implementation of business continuity and disaster recovery plans for network systems.
• Collaborate with internal stakeholders to assess network requirements and implement solutions that align with business objectives.
• Document network configurations, procedures, and policies to ensure clarity and consistency in network operations.

Functional responsibilities

• Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards.
• The design and implementation of new solutions and improving resilience of the current environment.
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources.
• Securing network system by establishing and enforcing policies and defining and monitoring access.
• The support and administration of firewall environments in line with IT security policy.
• Reporting network operational status by gathering, prioritizing information and managing projects.
• Upgrading data network equipment to latest stable firmware releases.
• Configuration of routing and switching equipment.
• Configuration of hosted IP voice services.
• Basic configuration of firewalls.
• Remote support of on-site engineers and end users/customers during installation.
• Remote troubleshooting and fault finding if issues occur upon initial installation.
• Capacity management and audit of IP addressing and hosted devices within data centres.
• Support and administer third-party applications.
• Implement and respond to any audit observations and recommendations.
• Monitor network performance and security, identifying and resolving issues to ensure optimal operation.
• Implement and enforce network security measures, including access controls, intrusion detection systems, and encryption protocols.
• Conduct regular audits and assessments of network systems to ensure compliance with regulatory requirements and industry standards.
• Provide technical support and troubleshooting assistance to resolve network-related incidents and problems.
• Coordinate with external vendors and service providers to procure and implement network solutions as needed.

Job Specification

Academic

• Minimum of a Bachelor’s degree in Information Technology or equivalent (with an MSC in IT or its equivalent)

Professional Qualifications & Experience

Certifications required for this role:

• Professional certifications such as CCNA, CCNP, or equivalent.
• Experience in infrastructure/network environment.
• Hands-on experience with computer networks, network administration and network installation.
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired

Desired Work Experience

• A minimum of 5 years of experience in network administration, preferably in the banking sector.