Officer – Special Operations at Shelter Afrique

The Officer – Special Operations supports the collection and recovery of non-performing loans (NPLs) and overdue accounts within the development banking sector. The role assists in implementing debt recovery strategies aligned with the bank’s mandate of financial inclusion and sustainable development. The Recoveries Officer collaborates with legal, credit risk, and portfolio management teams to help minimize credit losses and maximize recoveries.

Key Responsibilities and Job Dimensions

• Assist in implementing workouts such as project financial restructurings or other recovery solutions for nonperforming or distressed investments to facilitate financially viable exits.
• Analyse nonperforming and impaired projects/transactions and prepare recommendations on recovery strategies for approval by senior management.
• Support the preparation of financial forecasts and conduct cash flow analyses to assess project viability.
• Assist in developing and executing action plans for repossessed assets and written-off cases, ensuring minimal exposure.
• Coordinate with various stakeholders to ensure timely delivery of recovery activities.
• Participate in discussions around refinancing, turnaround, workout, enforcement, insolvency processes, and other rescue approaches for NPL projects.
• Monitor financial and operational performance of impaired investments/projects and assist in implementing agreed workout strategies.
• Prepare regular NPL management reports for review by senior management and committees.
• Document lessons learned from recovery operations to share best practices within the company.
• Assist in setting targets and milestones for unit staff and support performance assessments.
• Provide support to other staff in dealing with the nonperforming book.
• Contribute to the review and improvement of policies, procedures, guidelines, and manuals related to recovery operations.

Decision Making / Job Influence

• The role involves executing assigned tasks, collaborating with team members, and reporting progress to supervisors to support the achievement of organizational objectives.

Working Conditions

• The role operates under normal working conditions

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field.

Professional Qualifications / Membership to professional bodies

• Relevant professional certifications (e.g., CPA, CFA, Credit Risk Certification) are preferred.

Previous relevant work experience required

• A minimum of Six (6) years of related work experience