Salary: KES 50,000 – 70,000 (net)
Our client, a reputable professional training and development organization is seeking an Operations Coordinator to support day-to-day operations, accounts functions, and HR administration. The ideal candidate is organized, analytical, and able to work cross-functionally with trainers, clients, outsourced HR partners, and the accounting team.
Role Purpose
To ensure smooth operational delivery, support financial tracking, and coordinate HR administration. The role requires a strong blend of administration, accounting support, and data analytics to drive operational efficiency and inform management decisions.
Key Responsibilities
1. Operations & Administration
- Coordinate scheduling, logistics, and participant management for training programs
- Maintain attendance records, training materials, and participant feedback
- Ensure smooth communication between trainers, clients, and internal teams
- Prepare operational reports and maintain accurate documentation
2. Accounts Support
- Liaise with outsourced accountants for invoicing, reconciliations, and collections
- Reconcile expenses, petty cash, and program-related financials
- Track program budgets and prepare operational financial summaries
- Provide financial insights to management using data analysis
3. HR Support
- Coordinate staff administration with outsourced HR partners
- Maintain HR files, onboarding documentation, leave records, and compliance documents
- Support internal HR processes and staff engagement activities
4. Data & Analytics
- Generate dashboards and reports across operations, HR, and finance
- Use analytics to identify trends and operational inefficiencies
- Provide actionable insights to support program quality and growth
Qualifications & Skills
- Bachelor’s degree in Accounting, Business Administration, or related field
- CPA/ACCA qualification (added advantage)
- Strong business analytics and Excel skills (Pivot Tables, dashboards, analysis)
- Minimum 2 years’ experience in operations, accounts, or administrative roles
- Experience in HR administration is an added advantage
- Excellent communication and organizational skills
Personal Attributes
- Highly organized, detail-oriented, and reliable
- Strong multitasking ability and time management
- Professional, client-focused, and solutions-oriented
- Proactive, analytical, and able to support decision-making
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