On Site Services Analyst at Tetra Pak

Job Summary

• We are seeking an entry-level On Site IT Services Analyst.. He/she tends to follow a well-established and familiar set of activities o process to derive a solution where problems and issues are generally defined within a project/service area under supervision. He/she develops by applying fundamental knowledge of work routines and standards sufficient to operate within known boundaries.
• Or reactive handling of user incidents regarding the standard IT platform at a company or factory site. Responsible for delivering and installing requested IT functionality to the requesting users.

What You Will Do

• Service Operations: Handle incidents and requests as per defined processes and SLA. Reinstall and refresh computer clients as per defined processes. Report potential problems to Problem Management. Support and assist with setting up/using remote collaboration tools/systems.
• Actively contribute with ideas to improve IT situation at local site
• Project participation and Implementation of global projects at local site
• Basic training to individual users at local site
• Attend trainings on new technical solutions being rolledout in the company
• Under supervision perform standard activities in a service
• Under supervision take

We believe you have

• Min 1 year of experience providing hands-on support for IT services
• Good knowledge about Tetra Pak standard platforms (i.e Microsoft, Lenovo, etc…)
• Trouble Shooting experience
• Experience of reading, understanding and following technical documentation, routines and processes.
• At factory sites: Basic knowledge about Factory equipment and factory specific systems or equivalentactive part in project