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Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.
To lead, coordinate, and ensure high-quality, patient-centered, and efficient delivery of all outpatient services — including General OPD, A&E, Specialist Clinics, Chronic Disease Clinics, Wellness, Dental, Dialysis, ANC, Vaccination, HIV/TB, and OPAT. The role also ensures clinical quality, staff performance, financial sustainability, and strategic growth of outpatient services.
Key Responsibilities
People Management
- Supervise all outpatient staff (nurses, doctors, specialists, and support teams).
- Ensure adequate staffing, efficient scheduling, and prudent leave management.
- Identify training needs and coordinate staff development.
- Maintain high staff motivation, accountability, and teamwork.
- Handle performance recognition and disciplinary actions per policy.
Operational Oversight
- Manage daily operations across all outpatient service areas.
- Ensure efficient patient flow, scheduling, and room allocation.
- Collaborate with the Client Experience team for appointment management.
- Coordinate specialist clinics and referrals to ensure continuity of care.
Clinical Quality & Safety
- Ensure compliance with internal and external standards (SafeCare, ISO, COHSASA).
- Oversee infection control, clinical documentation, and incident reporting.
- Enforce evidence-based care, proper ICD coding, and audit participation.
- Drive continuous quality improvement initiatives.
Patient Experience
- Monitor and improve patient waiting times and satisfaction.
- Address complaints and root causes with the Client Experience team.
- Champion patient dignity, confidentiality, and service excellence.
Financial Management & Service Growth
- Maintain budget discipline and ensure accurate, timely billing.
- Minimize claim rejections and manage insurance pre-authorizations.
- Support marketing, patient retention, and service expansion initiatives.
- Enhance outpatient financial performance and growth.
Strategic Development & Innovation
- Lead new service line development and digital health innovations.
- Engage in hospital strategic planning, health promotion, and preventive programs.
- Build partnerships with internal and external stakeholders.
Governance & Reporting
- Participate in committees and strategic meetings.
- Ensure timely reporting of performance metrics, audits, and quality data
Person Specification
- A medical degree (MBChB) or B.Sc. Nursing or Diploma in Nursing (KRCHN)
- A master’s degree or a relevant post graduate training in management will be an added advantage
- A valid Professional Practicing License
- Minimum of 3 years of relevant working experience in healthcare management
- Senior management experience in healthcare
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