Operation Manager at And Beyond

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company. 

KEY OUTPUTS: 

• Supervise the Safari Shop Hosts, Night Porters, housekeeping team, maintenance teams and Massage Team, providing daily briefings, feedback, and fostering a culture of excellence. 
• Act as the liaison between department heads and the Lodge Manager, ensuring seamless daily operations and high guest-facing standards. 
• Proactively engage with guests, hosting meals, addressing concerns, and supporting teams during peak periods. 
• Attend HoD meetings, conduct operational walkthroughs, and review guest feedback to maintain and improve standards. 
• Submit performance reports, analyse trends, and identify opportunities for operational improvements and cost savings. 
• Facilitate training sessions for direct reports and mentor team members for leadership growth. 

Relief Responsibilities: 

• Oversee lodge operations during Lodge managers absences, ensuring consistency across departments. 
• Perform F&B Manager duties, coordinating kitchen and service teams, managing stock and costs, and ensuring guest satisfaction. 
• Manage housekeeping schedules, inspect guest and staff accommodations, and ensure cleanliness and presentation meet lodge standards. 
• Align operational activities with long-term objectives and sustainability goals, providing detailed handovers for returning managers. 
• Guest Relations: Ensure seamless service during managerial transitions, act as the primary contact for guest requests, and maintain a visible lodge presence to enhance guest experience. 

KNOWLEDGE AND SKILLS REQUIRED: 

• Strong leadership and team management abilities. 
• Excellent communication and guest engagement skills. 
• Operational oversight experience, with a focus on hospitality standards. 
• Proficiency in reporting, analysis, and identifying cost-saving opportunities. 
• Ability to manage multiple responsibilities, including relief roles for key managers. 

PERSONAL CHARACTERISTICS: 

• Highly organized with excellent multitasking skills. 
• Proactive problem-solver with a focus on guest satisfaction. 
• Adaptable and resourceful in high-pressure situations. 
• Collaborative leader with a commitment to team development and excellence. 
• Detail-oriented with a strong commitment to operational and service standards.