The Operations Supervisor is responsible for overseeing the day-to-day operations of the company’s real estate portfolio, ensuring efficient service delivery, effective staff supervision, financial control, regulatory compliance, and high levels of tenant satisfaction.
The role provides operational leadership, administrative coordination, and financial oversight, acting as the link between management, site teams, tenants, service providers, and regulatory bodies.
Job Description
Operations Management & Staff Supervision
- Oversee daily operations across residential and/or commercial properties.
- Supervise site-based teams including caretakers, technicians, cleaners, security, and support staff.
- Prepare duty rosters, leave schedules, and attendance records.
- Assign tasks and monitor productivity.
- Enforce company operational policies and service standards.
- Conduct regular site visits and performance reviews.
Administrative Support
- Provide administrative support to the Operations Manager and senior management.
- Maintain operational records and documentation.
- Coordinate meetings, site inspections, and contractor engagements.
- Support onboarding of new staff and service providers.
- Manage filing systems (physical and digital).
Financial Management & Cost Control
- Monitor operational budgets and expenditure.
- Track and verify invoices from service providers and contractors.
- Support procurement processes and supplier sourcing.
- Prepare basic cost reports and expense summaries.
- Identify cost-saving opportunities while maintaining service quality.
Compliance & Risk Management
Ensure compliance with:
- Occupational Safety and Health (OSHA)
- Building codes and regulations
- Company policies and SOPs
- Support statutory inspections and audits.
- Ensure proper incident reporting and corrective actions.
- Identify operational risks and escalate to management.
Service Provider & Contractor Management
- Coordinate and supervise outsourced service providers.
- Monitor performance against SLAs and contracts.
- Conduct service quality inspections.
- Resolve service delivery issues.
- Recommend contract renewals or terminations.
Tenant Relations & Customer Service
- Serve as the first point of contact for tenant operational matters.
- Handle tenant complaints and ensure timely resolution.
- Conduct tenant engagement and satisfaction checks.
- Support tenant onboarding and exit processes.
Quality Control & Service Standards
- Conduct routine inspections across all properties.
- Ensure cleanliness, safety, and service standards are maintained.
- Monitor asset condition and flag maintenance needs.
- Enforce corrective actions where standards are not met.
Communication & Documentation
- Prepare operational and management reports.
Maintain accurate records including:
- Staff attendance
- Contractor agreements
- Inspection reports
- Incident logs
- Tenant complaint registers
- Ensure proper documentation for audits and compliance reviews.
Performance Monitoring & Reporting
Track operational KPIs such as:
- Service quality
- Response time
- Tenant satisfaction
- Cost efficiency
- Staff productivity
Job Requirements
Education
Diploma or Degree in:
- Business Administration
- Facilities Management
- Real Estate
- Operations Management
- Public Administration or related field
Experience
Minimum 3–5 years’ experience in:
- Property operations
- Facilities management
- Estate or site supervision
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