The Maintenance Supervisor is responsible for overseeing all maintenance activities across the company’s real estate portfolio to ensure properties are safe, functional, well-maintained, and cost-efficient. The role involves supervising technicians and contractors, planning preventive maintenance, ensuring quality control, sourcing materials, and maintaining proper documentation.
Job Description
Maintenance Operations
- Plan, schedule, and supervise all routine and emergency maintenance works.
- Ensure timely repairs of electrical, plumbing, mechanical, civil and general building systems.
- Respond promptly to maintenance requests from tenants and property managers.
- Ensure minimal downtime and disruption to tenants.
Team Supervision & Contractor Management
- Supervise in-house technicians and outsourced service providers.
- Allocate daily tasks and monitor performance.
- Ensure contractors comply with agreed service standards and timelines.
- Conduct regular site inspections.
Preventive Maintenance
- Develop and implement preventive maintenance schedules.
- Identify potential risks and breakdown points.
- Recommend upgrades or replacements to aging systems.
Health, Safety & Compliance
- Ensure compliance with occupational health and safety standards.
- Enforce safety procedures on-site.
- Ensure fire safety systems, lifts, generators and pumps are functional and certified.
- Report and manage incidents and hazards.
Budgeting & Cost Control
- Monitor maintenance expenses against budget.
- Identify cost-saving opportunities.
- Approve minor expenditures within assigned limits.
- Track contractor costs and material expenses.
Quality Control & Material Sourcing
- Ensure all maintenance works meet required quality standards.
- Inspect completed works before approval.
- Source cost-effective and durable materials.
- Compare supplier quotations and support procurement decisions.
- Monitor material usage to prevent wastage and losses.
- Ensure materials comply with building and safety standards.
Communication & Documentation
- Act as the key link between tenants, contractors, and management.
- Provide clear instructions and work plans to staff.
Maintain accurate records including:
- Work orders
- Maintenance logs
- Inspection reports
- Contractor invoices
- Asset registers
- Prepare regular technical reports for management.
- Document recurring issues and propose long-term solutions.
Tenant Support
- Attend to tenant complaints related to maintenance.
- Ensure high service levels and tenant satisfaction.
- Conduct handover inspections for new tenants.
- Accuracy of maintenance records
Job Requirements
Education
Diploma or Degree in:
- Electrical Engineering
- Mechanical Engineering
- Building Construction
- Facilities Management or related field
Experience
- Minimum 3–5 years’ experience in property or facilities maintenance.
- Experience in residential, commercial, or mixed-use properties.
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The Internal Auditor is responsible for providing independent and objective assurance to the Board and Management on the effectiveness of the SACCO’s internal controls, risk management, governance processes, and compliance with regulatory and operational requirements. The role ensures protection of member funds and promotes operational efficiency and accountability.
Job Description
Audit & Assurance
- Develop and implement an annual risk-based internal audit plan approved by the Audit Committee.
Conduct regular audits on:
- Credit operations (loan processing, appraisal, disbursement, recovery)
- Treasury and cash management
- Savings and deposits
- Procurement and asset management
- ICT systems and data security
- Evaluate the adequacy and effectiveness of internal controls.
- Verify accuracy, completeness, and reliability of financial and operational records.
Compliance & Regulatory Review
Ensure compliance with:
- SASRA regulations
- Co-operative Societies Act
- Central Bank guidelines (where applicable)
- Internal policies and procedures
- Review compliance with anti-fraud and anti-money laundering (AML) controls.
- Monitor adherence to internal policies and recommend improvements.
Risk Management & Governance
- Identify operational, financial, and compliance risks.
- Assess risk mitigation controls and propose corrective actions.
- Support the Board in strengthening governance structures and ethical standards.
Fraud Detection & Investigation
- Detect and investigate fraud, misappropriation, and irregular activities.
- Conduct special audits and investigations as directed by the Audit Committee.
- Prepare investigation reports and recommend disciplinary or legal action.
Reporting & Follow-Up
- Prepare clear and professional audit reports with findings, risk ratings, and recommendations.
- Present audit findings to Management and the Audit Committee.
- Track implementation of audit recommendations and report on status.
Advisory Role
- Provide advisory support on new systems, products, and processes.
- Participate in policy development and review.
- Promote a culture of compliance, risk awareness, and accountability.
Job Requirements
Minimum Requirements
- Bachelor’s Degree in Accounting, Finance, Business, or related field
Professional certification:
- CPA (K), CIA, CISA, or ACCA (at least Part II; full qualification preferred)
- Minimum 3–5 years’ experience in internal audit, preferably within SACCOs
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The Operations Supervisor is responsible for overseeing the day-to-day operations of the company’s real estate portfolio, ensuring efficient service delivery, effective staff supervision, financial control, regulatory compliance, and high levels of tenant satisfaction.
The role provides operational leadership, administrative coordination, and financial oversight, acting as the link between management, site teams, tenants, service providers, and regulatory bodies.
Job Description
Operations Management & Staff Supervision
- Oversee daily operations across residential and/or commercial properties.
- Supervise site-based teams including caretakers, technicians, cleaners, security, and support staff.
- Prepare duty rosters, leave schedules, and attendance records.
- Assign tasks and monitor productivity.
- Enforce company operational policies and service standards.
- Conduct regular site visits and performance reviews.
Administrative Support
- Provide administrative support to the Operations Manager and senior management.
- Maintain operational records and documentation.
- Coordinate meetings, site inspections, and contractor engagements.
- Support onboarding of new staff and service providers.
- Manage filing systems (physical and digital).
Financial Management & Cost Control
- Monitor operational budgets and expenditure.
- Track and verify invoices from service providers and contractors.
- Support procurement processes and supplier sourcing.
- Prepare basic cost reports and expense summaries.
- Identify cost-saving opportunities while maintaining service quality.
Compliance & Risk Management
Ensure compliance with:
- Occupational Safety and Health (OSHA)
- Building codes and regulations
- Company policies and SOPs
- Support statutory inspections and audits.
- Ensure proper incident reporting and corrective actions.
- Identify operational risks and escalate to management.
Service Provider & Contractor Management
- Coordinate and supervise outsourced service providers.
- Monitor performance against SLAs and contracts.
- Conduct service quality inspections.
- Resolve service delivery issues.
- Recommend contract renewals or terminations.
Tenant Relations & Customer Service
- Serve as the first point of contact for tenant operational matters.
- Handle tenant complaints and ensure timely resolution.
- Conduct tenant engagement and satisfaction checks.
- Support tenant onboarding and exit processes.
Quality Control & Service Standards
- Conduct routine inspections across all properties.
- Ensure cleanliness, safety, and service standards are maintained.
- Monitor asset condition and flag maintenance needs.
- Enforce corrective actions where standards are not met.
Communication & Documentation
- Prepare operational and management reports.
Maintain accurate records including:
- Staff attendance
- Contractor agreements
- Inspection reports
- Incident logs
- Tenant complaint registers
- Ensure proper documentation for audits and compliance reviews.
Performance Monitoring & Reporting
Track operational KPIs such as:
- Service quality
- Response time
- Tenant satisfaction
- Cost efficiency
- Staff productivity
Job Requirements
Education
Diploma or Degree in:
- Business Administration
- Facilities Management
- Real Estate
- Operations Management
- Public Administration or related field
Experience
Minimum 3–5 years’ experience in:
- Property operations
- Facilities management
- Estate or site supervision
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We are seeking a proactive and results-driven sales Intern to support our B2C sales operations. The successful candidate will engage customers primarily through phone calls, managing leads, converting inquiries into sales, ensuring order follow-up, and providing excellent customer service to enhance customer retention and satisfaction.
Job Description
- Conduct daily outbound calls to prospective and existing customers to promote products, upsell, and drive conversions.
- Follow up on leads and customer inquiries to close sales opportunities.
- Engage repeat customers to facilitate re-orders and maintain long-term relationships.
- Record and update customer interactions, call logs, feedback, and order details in the system.
- Respond promptly and professionally to customer questions, concerns, and complaints.
- Liaise with the dispatch and logistics teams to ensure accurate and timely order fulfillment.
- Prepare daily and weekly call performance and sales reports.
- Provide insights on customer preferences, trends, and feedback to improve service delivery.
Job Requirements
- Diploma or Degree in Sales, Marketing, Business, Agribusiness, or a related field.
- 1–2 years of experience in sales, telesales, or customer service, preferably in FMCG or agribusiness.
- Excellent communication skills in both English and Kiswahili.
- Customer-focused, confident, and persuasive with a positive attitude.
- Familiarity with CRM or sales tracking tools.
- Strong organizational skills and ability to work in a fast-paced, target-driven environment.
- High attention to detail and a strong sense of accountability.
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