Pre-Sales Research Expert – AI-Augmented Intelligence at Teleperformance Kenya

Job Summary 

• The Pre-Sales Research Expert at Teleperformance EMEA will serve as a critical enabler for our pre-sales organization, leveraging advanced AI tools (including Claude, Gemini, ChatGPT, and emerging platforms) to deliver rapid, high-quality research and intelligence that accelerates deal cycles and improves win rates.
• Based in Kenya and supporting the broader EMEA region, this role sits at the intersection of cutting-edge AI capabilities and traditional business research, transforming how our pre-sales teams gather insights, analyze opportunities, and craft winning proposals.
• This internal-facing role works closely with Pre-Sales Consultants, Account Executives, and Solution Architects to provide on-demand research, competitive intelligence, industry analysis, and client insights that enable more informed client conversations and more compelling value propositions.
• The ideal candidate is an AI power-user who understands how to prompt, validate, and synthesize AI-generated content to produce actionable business intelligence across multiple industries, with particular depth in BFSI, E-Commerce, and Travel sectors.

Job Details 

AI-Augmented Research & Intelligence

• Utilize advanced AI tools (Claude, Gemini, ChatGPT, Perplexity, and others) to conduct rapid, comprehensive research on target accounts, industries, competitors, and market trends
• Develop and maintain a library of optimized prompts and research workflows that maximize AI tool effectiveness for common pre-sales research needs
• Synthesize AI-generated insights with traditional research sources (industry reports, financial data, news, regulatory information) to deliver validated, accurate intelligence
• Create standardized research deliverables (account profiles, competitive battlecards, industry briefings, regulatory summaries) that enable pre-sales teams to engage more effectively with prospects

Pre-Sales Enablement & Support

• Respond to ad-hoc research requests from Pre-Sales Consultants and Account Executives with speed and precision, typically within 24-48 hours
• Conduct deep-dive research on target accounts prior to discovery sessions, identifying key business challenges, strategic priorities, technology landscape, and competitive positioning
• Support proposal development by gathering relevant case studies, industry benchmarks, ROI data, and proof points that strengthen value propositions
• Provide competitive intelligence and differentiation insights that help position Teleperformance solutions against key competitors

Industry & Vertical Expertise

• Maintain deep knowledge of BFSI (Banking, Financial Services, Insurance), E-Commerce, and Travel industries, including regulatory environments, operational challenges, and digital transformation trends
• Monitor industry publications, earnings calls, regulatory changes, and market developments to proactively share relevant insights with pre-sales teams
• Build and maintain industry-specific intelligence repositories that capture key trends, pain points, buying behaviors, and decision-making criteria
• Develop sector-specific research frameworks and methodologies that improve research quality and consistency across opportunities

Requirements

• Minimum of 4-6 years of experience in business research, competitive intelligence, market analysis, or pre-sales support roles within BPO, consulting, technology, or professional services industries
• Bachelor’s degree in business, Information Technology, Engineering, or a related field. An advanced degree (MBA, MS) is a plus.
• Proven track record of supporting sales or pre-sales teams with high-quality research that influenced deal outcomes
• Demonstrated experience working across multiple industries, with specific depth in BFSI (Banking, Financial Services, Insurance), E-Commerce, and/or Travel sectors
• Experience working in or supporting EMEA markets, with understanding of regional business practices and regulatory environments
• Expert-level proficiency with generative AI tools including Claude, ChatGPT, Gemini, Perplexity, and other LLM-based research platforms
• Familiarity with business intelligence tools, CRM systems (Salesforce preferred), and collaboration platforms (Slack, Teams, SharePoint)
• Comfort with data analysis and basic visualization tools (Excel, PowerBI, or similar) to present research findings clearly
• Strong business acumen with ability to quickly understand client industries, business models, and strategic challenges
• Excellent secondary research skills, including effective use of databases (LinkedIn Sales Navigator, ZoomInfo, industry-specific sources), financial reports, and regulatory filings
• We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.