Operational Excellence Manager at African Entrepreneur Collective (AEC)

About the Opportunity

This is a new position for Inkomoko, with the opportunity to improve our systems and processes as we seek efficiency and scale.  As a member of the office of the COO, this person will coordinate with senior leadership on a variety of topics to improve how Inkomoko operates:

Responsibilities

•   Specifically, the positions responsibilities include:
• Analyzes and evaluates business procedures, and implements changes that will improve day-to-day operations – and staff happiness and client impacts!
•  Establishes metrics and standards by which the company’s efficiency and processes can be evaluated; identifies opportunities for improvement.
•  Ensures work environments in a range of communities are adequate and safe for our clients and colleagues. 
•  Write SOPs for all areas of operation, and develop or modify processes to meet the contextual needs/challenges in expansion
•  Communicates and explains new policies or procedures to colleagues, ensuring that all team members adopt new systems.
•  Leads coordination and integration of efforts among departments for a smoother work-flow
•  Performs other related duties as assigned

Minimum Qualifications

•  Previous experience in operations management, working in a fast-growing East African company with growing responsibilities. 
•  Demonstrated commitment to diversity, equity and inclusion, and ensuring that policies and practices are inclusive of a range of skills and user experiences.
•  Highly effective communicator who understands the importance of reaching people where they are for effective adoption of new policies and ways of working.
•  Incredible critical thinking skills - able to see a situation, assess what’s going wrong, and find creative solutions to fixing it. 
• Very adept in digital solutions and leveraging appropriate technology for growth.
•  Someone with a passion for making others’ lives better through good systems - not only will you help your colleagues, but you’ll ensure that they we can better reach our mission through efficient operations.
•  Able to balance between systems of protection/compliance, and a light-touch approach to ease the facilitation of work. 
•  Advanced degree and multiple years of work experience preferred.