Operational Support Manager GH - Africa at Swissport

The ideal candidate is innovative, customer-focused, and able to drive performance improvements and meaningful change across the organization.

Main Responsibilities:

Safety & Operations

• Lead ground handling operations, ensuring health & safety standards, KPIs, and “just culture” principles are met.
• Promote the Six Safety Commitments and embed a safety-first mindset across teams.
• Support QHSE investigations and share best practices to drive continuous improvement.

P&L Management

• Monitor financial and operational performance, identifying trends and improvement opportunities.
• Support budget preparation, capital expenditure proposals, and resource planning.

Quality & Efficiency

• Ensure operational performance, service quality, and KPI achievement.
• Drive continuous improvement, innovation, and operational efficiency.
• Maintain compliance with airport and customer agreements.

Leadership & People Development

• Develop and coach teams to enhance business understanding and performance.
• Promote colleague well-being, talent development, and succession planning.
• Maintain positive union relationships.

Business Growth & Customer Focus

• Build and maintain strategic customer relationships to support business retention and growth.
• Identify commercial opportunities and ensure alignment with P&L objectives.

Strategic & Change Leadership

• Challenge operational status quo to improve performance and drive growth.
• Collaborate with senior leadership on strategic objectives and champion innovation and transformation initiatives.

Relationship Management

• Build trust internally and externally with key stakeholders.
• Drive a customer-centric culture and strengthen long-term partnerships.

Key Performance Indicators

• Safety KPIs: aircraft, GSE & infrastructure damages, occupational accidents
• Operational & Quality KPIs: productivity, workforce utilization, OTP, check-in & baggage times, NPS, station scorecard
• Financial performance: revenue, EBIT, EBIT margin

Requirements:

• Bachelors degree or equivalent
• Minimum 7 years’ experience in Operations and 5 years in a leadership position
• Strong leadership skills and a proven track record of managing and motivating all levels to achieve operational goals
• Fluency in English, other languages an advantage
• Strong understanding of financial measures and knowledge of labour laws and regulations
• Ability to build strategic relationships in the field and influence change
• Solid strategic analysis, problem solving, issue resolution and decision-making skills
• Proven ability to communicate within a multicultural environment across all levels within the organization
• Strong understanding of internal customer and external market dynamics
• Excellent ability to work well under pressure; make quick decisions and execute
• Knowledge of Ground Service equipment, GSE Maintenance, ramp and the airport environment
• Proven experience of leading teams and getting results in a multicultural environment
• Ensure adherence to QHSE policies and procedures
• Encourage early reporting of occurrences
• Excellent knowledge of IT tools (data analysis, tracking and reporting)
• Personal and professional integrity of the highest order