Operations Analyst at African Trade Insurance

Job Description for an Operations Analyst (Underwriting System)

The Operations Analyst will work in the Underwriting Department of ATI within the Portfolio Services team and will be reporting to the Senior Portfolio Services Officer.

Key Duties and Responsibilities:

• Provide necessary support to the Underwriting System (UWS) project team in day-to-day tasks including: drafting correspondences, collecting, compiling and distributing all data activities;
• Organize and co-ordinate meetings according to the UW project agenda, including logistics and taking minutes;
• Prepare and follow-up on correspondence, presentation, project documents and/or reports as required;
• Facilitate the documents issue process in the UWS;
• Act as an interface between the project stakeholders and the project manager;
• Coordinate the generation of reports from the UWS(in cooperation with the Senior ICT Specialist);
• Monitor and track project milestones for UWS improvement and ensure that requirements and deadlines are met;
• Carry out the user acceptance testing of the UWS;
• Monitor the quality and integrity of data input in the UWS by end users and ensure their accuracy;
• Principal point of contact with the developer of the UWS, follow up on errors, prepare specifications
• improvements and further developments;
• Develop and update the end user manual for the UWS, training and coaching of the end users;
• Develop and implement workflows;
• Develop and implement template documents to be generated from the UWS;
• Develop and generate standard and ad hoc reports from the UWS
• Co-ordinate all information gathering activities carried out by the assigned quality assurance team and ensure that they collect all the relevant information from the users that would allow them to draft adequate specifications for the Underwriting System;
• Co-ordinate all Underwriting System testing activities carried out by the assigned quality assurance team
• Monitor the activities of the UWS development team and keep track of progress of the development of new functionalities and resolution of bugs;
• Follow up and co-ordinate on all project activities and ensure all project timelines are kept;
• Support the members of the portfolio management team as needed.

Qualifications & Skills

• Bachelor’s degree in Finance, Risk, Actuarial Science or any other relevant fields;
• A minimum of 3 years’ work experience in a comparable responsibility;
• Smart worker, quick learner and ability to assume responsibility;
• Ability to work efficiently within team environments and as an individual contributor;
• Strong interpersonal, written and verbal communication skills;
• Accuracy and attention to details;
• Ability to learn new software applications rapidly;
• Strength in analyzing, researching, organizing, and problem solving;
• Advanced working knowledge of MS Excel, MS Word and PowerPoint skills.