Operations Assistant, Service Desk at United Nations Development Programme (UNDP)

Required Skills and Experience

Education:

•  Secondary education;
•  A higher technical diploma or first university degree in communications, human resources or business administration is desirable but it is not a requirement.

Experience:

•  5 years of relevant work experience in customer/client support, human resources, or office administration;
•  Experience in MS Office 365
•  Experience in web-based customer service software, and web-based management systems/ERPs;
•  Experience with Salesforce Service Cloud would be an asset;
•  Experience in an international or non-profit context would be an asset;
•  Experience working with volunteers would be an asset;
•  Fluency in English;
•  Proficiency in Spanish, French or another UN language would be an asset.