Operations Lead - Kenya at Glovo

• As an Operations Lead, you will be responsible for ensuring operational excellence in Kenya. You will lead the team and help them build a top-notch supply structure, owning the operational KPIs of 60 cities, engaging with and retaining couriers (or glovers, as we like to call them), coordinating projects across these geographic areas, while pushing our partners towards Operational excellence.
• Your main responsibility is to make sure the long-term sustainability of the fleet, its satisfaction, as well as its daily performance.

Be a Part Of a Team Where You Will

• Lead the Supply Operations team of Kenya
• Be the owner of Operations P&L (courier cost, compensation cost, Live Operations, Materials etc..).
• Define the medium and long-term strategy to achieve growth and profitability targets.
• Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning and zoning & implementing logistics features
• Improve the operations by ensuring our ambitious targets
• Hire, train, and mentor the team members
• Standardize processes across the different geographies under your scope
• Build tools to speed up Local teams’ autonomy
• Commit to contributing to Glovo’s growth, getting the job done
• Work with local providers and legal teams, to ensure the best-in-class operations in the region
• Bring the operations team to the next level!
• Get feedback from our couriers and translate it into product and operations improvement.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
• Give visibility using analytical reports to the main stakeholders of the project status and follow up on the next steps. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
• Improve the operational efficiency of our partners by making sure we always deliver the best service to our customers
• Contribute to stratospheric job creation and earnings for thousands of people
• Implement, standardize and execute processes across all cities.

You Have

• +6 years in fast-paced environment, preferably in ops/strategy consulting, in an operations/logistic company or in FMCG/retail/top tech firms
• The skills to manage the big picture and the smallest details. You´re always on top of your deadlines and you demonstrate to be an organization freak!
• Track record of success delivering and implementing new solutions/processes/standardization
• Experience in KPIs tracking and creation and optimization expertise
• Problem solver, data-driven decision-making with a strong analytical approach
• A Master’s degree in Engineering, Business, Economics are a plus
• Ability to manage small work teams and lead changes
• Excellent communication skills
• An empathetic, inclusive, and curious attitude
• Proficiency in Excel is mandatory. SQL knowledge is a plus
• Excellent English