Operations Manager at ADvTECH

Responsibilities:

Output 1 – Tactical management: 

• Set facility-specific objectives in consultation with the Principal/Line Manager
• Plan and obtain the resources necessary to enable implementation of objectives
• Lead all subordinates within the Operations team to achieve set objectives
• Measure and report on progress in accordance with defined reporting templates
• Proactively identify performance shortcomings or risks and institute corrective measures
• Regularly meet with Principals/Line Managers to report on facility-specific performance and give and receive feedback on relevant operations and tactical matters

 Output 2 – Maintenance management:

•  Define the preventive maintenance for each facility in accordance with local and ADvTECH developed standards and maintenance lifecycle plans
• Oversee the planning and implementation of preventive maintenance, whether insourced or outsourced
• Expedite any foreseen delays specifically in preventative maintenance prescribed of Law and mitigation of health and safety risks
• Where unplanned maintenance is required, to coordinate the planning, scheduling of resources and implementation to assure restoration of functions within shortest period
• Where maintenance is performed assure that staff has required supervision, training, certification, health and safety understanding to perform the tasks

Output 3 – Outsourced and contracted service provider management (applies to all services regardless of nature of service:

•  Provide input into national/regional service specifications for those services to be outsourced
• Facilitate and support procurement and contracting of new providers and transitioning/exit of existing providers
• Measure service provider performance against contracted Service Level Agreements and reactively/proactively intervene to assure achievement of SLAs
• Meet with Service Providers on a routine basis for proactive contract management
• Report on Service Provider performance against SLAs and financial budgets

Output 4 – Operational Efficiency related to all Facilities initiatives: 

• Oversee the implementation of plans for all facilities within area of responsibility
• Develop performance indicators based on appropriate benchmarks and monitor achievement
• Lead and direct functional as well as site operations in accordance with policies, procedures, and regulatory requirements
• Review current operating practices and processes across the Group and ensure alignment with best practice
• Oversee the utilization of buildings and management of properties across the campus and ensure that standards are met, and any deviations addressed, timeously
• Work with School Management to design and implement strategic operational vision and provide a execute plan
• Identify opportunities for continuous service improvement

 Output 5 – Financial Management:

•  Provide input to the annual budgeting process for the campus and for facility-specific budgets
• Report on performance against budget, project future cost versus budget and advise on corrective measures where projections are exceeding budgets
• Monitor the implementation of cost-effective measures to ensure that operational expenditure is contained within agreed budgets
• Drive the completion of feasibility studies, including financial modelling for new campuses/ schools to mitigate risk and ensure the proper capex and operational expenditure to obtain signoff

 Output 6 – Stakeholder Management:

•  Identify relevant stakeholders and build and manage relationships with them
• Convene meetings with identified stakeholders to address specific needs
• Manage customer complaints and escalate where applicable

Output 7 – Health and Safety Management:

•   Manage incidents by investigating the cause and providing solutions to keep a safe environment
• Plan, coordinate and direct environmental health and safety activities and/or campaigns to raise awareness
• Ensure compliance with all statutory requirements related to health and safety
• Implement and/or maintain ADvTECH’s EHS management system
• Conduct OHS contractors’ safety induction and file inspections before commencement of the project
• Ensure business continuity and safety during execution of projects/building projects
• Ensure that renovations or contractions deliverables are in line with contractual obligations

Output 8 – Staff Management & Development:

•  Agree on departmental service delivery turnaround time with internal customers
• Ensure identification of critical skills essential for sustainability of service delivery and succession plans
• Oversees the development of the training and development plan for the department
• Lead and manage the the Operations team with the achievement of set objectives, targets and deliverables
• Continuously provide feedback and coaching to direct reports to ensure optimal productivity and foster growth
• Drive performance management across the team
• Develop capability within the team to ensure continuity and build authentic succession plans

 Education & Professional Certification: 

• Post matric qualification in project management, maintenance, or construction management and/or facilities management
• Ideally a degree in project management, maintenance, or construction management and/or facilities management