Operations Manager at Ampersand E-mobility Limited

About the role

• Reporting to the Kenya Country Director, the Operations Manager will lead our largest customer-facing team in Kenya and will be responsible for all battery ‘Swap’ operations including the health of the charging network and the battery pool. In addition, the role will oversee roadside care (rescues), vehicle maintenance and Supply Chain and daily operations at multiple charging stations, provide administrative support and coordinate with the Kenya Country Director at various levels.

Key Responsibilities:

• Manage and lead the charging Station Network team which includes the Charging station supervisor and Swap Station Attendants.
• Engineer exceptional customer interaction and ensure customer service remains a top priority.
• Improve the delivery of customer vehicle maintenance, including increasing technician efficiency.
• Set strategies, priorities and objectives for operations, including accountability for every team member.
• Develop, monitor and react to swap network performance KPIs and report upwards for support on a weekly basis.
• Standardize and document station operations and related processes.
• Maintain supply and availability of charged batteries in the network, including new battery distribution, battery balance between stations and battery repair processes
• Ensure a healthy working environment by reinforcing Health & Safety compliance and safe station infrastructure.
• Management of the DEAR platform for stock-keeping and customer point of sale
• Oversee spare parts inventory, Inventory Clerk performance, stock accuracy, sourcing parts and record/resolve stock order irregularities.
• Improve the delivery of customer vehicle maintenance, including increasing technician efficiency and maintenance process design.
• Manage and oversee the invoicing using POS while ensuring accuracy in invoice creation.
• Oversee and manage company drivers, dispatch and on-time road recovery for our customers.
• Any other duties at the discretion of the Kenya Country Director

Ampersand is a good fit if:

• You are able to manage a diverse portfolio of projects concurrently.
• You value professional development and supporting others.
• You are looking for an entrepreneurial company that values innovation and strong execution.
• You appreciate diversity and community in the workplace.

Minimum requirements

Across all our roles, we look for professionals with strong work ethics, and the ability to manage shifting priorities and unforeseen challenges. For this role specifically, you will have:

• Minimum 5+ years of prior experience working in an Operations management role.
• Experience working in automotive/ power systems is a Plus.
• Bachelor’s degree (or equivalent) in Operations management, business administration, or related field
• Strong communication, writing & Data analysis skills.
• Demonstrated ability to make complex decisions and solve problems for charging stations using qualitative, quantitative, and financial data, while considering the impact of decisions on other teams and functions.
• Demonstrated ability to strategically improve and/or transform processes across functions.
• Demonstrated ability to strategically lead, motivate, and develop work teams towards improved performance.
• Good comprehension of Microsoft tools (Excel, Word, PowerPoint, etc).
• Language: Fluency in English is required and Swahili is a plus.