Operations Manager at iHub

Job Description

As Operations Manager, you will oversee the production, procurement and planning of daily operations of our spaces in Rwanda, and bring them to life.  You will bring our space to life as you oversee the daily operations of our office and demonstrate the ability to make the Lab a vibrant place, where all visitors feel welcome.

Our ideal candidate is creative, organized, customer service focused and takes pride in seeing things run efficiently. This person is comfortable in a fast-paced environment with the highest standards of quality and excellence and is enthusiastic, dedicated and enjoys collaboration. 

Roles and Responsibilities 

• Implement and manage daily operational objectives and processes, while staying flexible and adaptable to the constantly changing environment.
• Act as a resource for information on our entire operations - logistics and accommodation for team members, clients and visitors; the facilities, suppliers and vendors, equipment, etc.
• Develop and recommend continuous quality improvement practices & implement industry best practice operations.  
• Support a variety of critical business functions, including finance, procurement, vendor management, agreement management, transportation programmes and general office services. Find innovative ways to streamline and enhance service delivery while minimising costs.
• Plan and execute operational budgets, expense forecasting, and manage the established budgets.
• Provide an exceptional client and employee service experience by understanding their needs and delivering the right solutions.
• Ensure compliance and statutory regulations on fire, health & safety standards.
• Coordinate communications within, between, and among various functional teams.
• Demonstrate critical thinking and innovation in approaching problems and challenges.
• Oversee casual workers - security, gardeners, cleaners, etc.  Create and organise schedules. 
• Provide a pivotal role in facility service operations capacity and space planning and implementation of new processes and procedures. Supervise facilities activities including checks and procedures for all events and activities at our spaces.
• Co-ordinate and serve as a principal point of contact (POC) for all matters related to the Lab.
• Other activities as assigned.

Qualifications

• Minimum 4 years experience  managing a Facilities/Operations team.
• Experience developing, reviewing, and improving administrative systems, policies, and procedures.
• Expert knowledge of Google Suite Apps (Google Docs, Google Sheets, Google Slides, Gmail).
• Ability to plan, organize and carry out a wide variety of programmes that promote the Design Lab and its resources to target audiences.
• An effective, culturally sensitive communicator, with strong oral and written skills including careful attention to detail.
• Knowledge of immigration and travel laws as it pertains to relocating employees and Visitors to Rwanda.
• Ability to handle sensitive and confidential information appropriately.
• Team player with the ability to establish collaborative working relationships
• Proven ability to handle a complex varied workload. 
• Ability to think creatively, provide innovative solutions and meet deadlines. 
• Excellent organizational and multitasking abilities. 
• Attention to detail and highly organized.

Additional Information

What we offer

• Paid time off
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• Work alongside great talent.
• A culture of learning and innovation. 
• Opportunities for career growth and training.
• Interaction with industry leaders and forward-thinking people. 
• A chance to make a social difference.
• Overall fun company.