Operations Manager (Remote Operations Center - ROC) at Geoid Technologies Ltd

• Geoid Technologies Ltd is looking for an experienced Operations Manager (ROC) to oversee our drone operations. The successful candidate will manage all aspects of drone deployment, ensure compliance with regulatory standards, and drive operational efficiency. If you have a passion for drone technology and proven leadership skills, join our innovative team and contribute to cutting-edge operational advancements. This role requires a qualified drone pilot with extensive knowledge in production management, operational efficiency, and GIS applications. The manager will be responsible for supervising GIS work and applying drone services to meet the needs of diverse clients, including those in the agriculture industry.

Key Responsibilities

• Operational Oversight:
• Manage daily operations of the ROC, ensuring optimal performance of drone calibration, support, and repair.
• Oversee production processes and ensure adherence to quality standards and safety regulations.
• Team Leadership:
• Supervise, mentor, and evaluate the performance of staff within the ROC and GIS teams.
• Foster a culture of continuous improvement and innovation within the operations team.
• Project Management:
• Plan and execute operational projects, ensuring timely completion and adherence to budget constraints.
• Collaborate with project managers to align operational resources with project goals.
• GIS Supervision:
• Supervise GIS work and ensure the application of geospatial technology aligns with client needs.
• Provide guidance on the integration of drone services into GIS projects for clients, including agricultural applications.
• Client Engagement:
• Liaise with clients to understand their needs and ensure that services meet their expectations.
• Identify opportunities for expanding drone services to new client sectors.
• Compliance and Safety:
• Ensure compliance with aviation regulations, safety protocols, and industry standards for drone operations.
• Implement safety training programs for staff and ensure adherence to all safety practices.
• Budget Management:
• Assist in budget preparation and manage operational costs to maximize profitability.
• Track and report on financial performance and operational metrics.
• Training and Development:
• Conduct training sessions for team members on the latest drone technologies and GIS applications.
• Ensure that all staff maintain current certifications and licenses.

Qualifications

• Education: Bachelor's degree in Geospatial Sciences, or a related field.
• Experience: Minimum of 5 years of experience in survey operations and in the drone or geospatial industry.
• Certifications: Valid Remote Pilot License (RPL)
• Technical Skills: Proficiency in GIS software and drone operation; strong understanding of calibration, support, and repair processes.
• Leadership Skills: Proven leadership and team management skills; ability to motivate and guide a diverse team.
• Communication Skills: Excellent verbal and written communication skills; ability to engage effectively with clients and team members.Key Performance Indicators (KPIs)
• Operational Efficiency: Measure improvements in production and calibration turnaround times.
• Client Satisfaction: Achieve a high client satisfaction score through feedback and surveys related to drone and GIS services.
• Project Completion Rate: Ensure that projects are completed on time and within budget.
• Compliance Rate: Maintain a 100% compliance rate with aviation regulations and safety standards.
• Team Development: Track employee training completion rates and improvement in team performance metrics.