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  • Posted: Sep 23, 2026
    Deadline: Sep 30, 2026
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    In 1992, for the first time ever, The Institute of Chartered Shipbrokers (UK) gave the first shipping award to a candidate from the African continent. The "CORY BROTHERS SHIPPING AWARD" went to ESL’s founder and Managing Director, Mr Silvester Kututa. This was the first of a series of international shipping and logistics awards in our gall...

     

    Operations Officer

    We have an excellent and exciting opportunity for Operations Officer – Forwarding. We seek to give the opportunity to a candidate who ideally holds professional qualification in clearing & forwarding. The position is based in Mombasa.

    DUTIES & RESPONSIBILITIES

    Customs Clearance & Other Formalities:

    • Lodging of bond vouchers and making follow-ups.
    • Processing documentation i.e. permits required by regulatory bodies for processing.
    • Physical verification and release of shipments with all the authorities.
    • Coordinating with appointed transporters on safe loading of shipments.
    • Follow up on customs entries perfection/ settlement.

    Shipping Operations:

    • Following up with vessels ETAs and ETDs.
    • Picking up shipping line invoices and making sure payments are made.
    • Processing delivery orders with shipping lines.
    • Making applications and Reconciling shipping line deposits.

    KPA / Container Freight Station Role:

    • Custom clearance of goods (verification & loading).
    • Lodging files for imports and exports.
    • Custom clearance of goods (verification & loading).
    • Making follow ups of cargo for onward forwarding.
    • Making sure pre alerts for all forwarding shipments are sent before the cargo reaches the consignee.
    • After airlifting, endorsement of the entries for bond cancellation is done.
    • Following up with airlines/ shipping lines in requesting for manifests for entry registration.
    • Booking, loading and exiting trucks in and out of ports/CFSs.
    • Processing, tallying gate passes and Logistics IDs for bulk shipments at port.

    Operations & Reporting:

    • Participate in meetings where need be.
    • Generate weekly, monthly reports as required by the management.

    PERFOMANCE INDICATORS:

    • Ensuring received documents comply with the requirements for clearance of the goods.
    • Ensuring shipments are cleared within the allowed timeframes as per KPI.
    • Regular updates on clearance status to the Operations Supervisor and Operations Manager.
    • Execute high levels of integrity while performing daily activities.
    • Always ensuring self and cargo safety.

    QUALIFICATIONS:

    • EACFFPC or Diploma in C&F or maritime studies.
    • Customs declaration.
    • Conversant with all customs procedures.
    • 2 years progressive experience in C&F work.

    COMPETENCIES AND SKILLS:

    • Team player.
    • Honest.
    • High integrity.
    • Work with minimal supervision.
    • Punctuality at work.
    • Excellent communication skills.

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