Job Openings at Express Shipping & Logistics (EA) Limited (ESL)

We have an excellent and exciting opportunity for Boarding Officer – Ships Agency. We seek to give the opportunity to a candidate who ideally holds professional qualification in Shipping, Supply Chain, Logistics or Maritime Management. The position is based in Mombasa.

DUTIES & RESPONSIBILITIES

• Declaring ships at KPA information office and representing the company at port 10’oc’lock meetings.
• Submission of manifest copies for loading KPA, KRA and all other relevant authorities.
• Leasing with KRA Boarder Control & CPS, Port Health, Fisheries, KEPHIS and all statutory bodies as may be required to clear the ship for working once the ship is alongside.
• Preparing and issuing crew with shore passes.
• Attending to ships’ needs and giving the crew any help they may require.
• Prompt inward and outward clearance of vessels.
• Ensuring invoices and cargo documents are received and acknowledged prior vessel sailing for services rendered.
• Attending in-house morning meetings.
• Preparing reports to HOD fortnightly.
• Preparing progress of ships to the HOD.
• Confirming statement of facts (SOF), D.O and manual manifests contents.
• Assist in controlling and facilitating vessel boarding by contractors.
• Booking and facilitating discharge & loading gangs.
• Overseeing and expediating vessel’s cargo operations.
• Attend to ships husbandry needs.
• Ensure safe & prompt berth through follow-up-Marine & terminal.
• Arranging in advance for fenders if needed, discharge and loading facilities.
• Assisting in all other office operations when and if called upon to do so.
• Arrangement of police escorts and immigration/customs clearance for the embarkation and disembarkation of firearms.
• Ship arrival notification to customs and KMA/KRA.
• Submit reports to HOD.
• Attend port meetings.

QUALIFICATIONS:

• Professional qualification in shipping (ICS), supply chain or logistics.
• IT proficiency in all office suites packages.
• ICMS training and knowledge in navigating the Kentrade system an added advantage.
• Knowledge of ERP software is a must.
• A minimum of 2 years’ progressive experience in ship operations.
• Team player and self-Motivated.
• Able to work under pressure.
• Honest, reliable & of high integrity.
• Attentive to detail and strong decision making.
• Negotiation and problem-solving ability.
• Strong reporting skills on operations.

COMPETENCIES AND SKILLS:

• We are seeking a detail-oriented and operationally driven professional who can effectively manage vessel port calls, liaise with regulatory authorities, coordinate cargo and husbandry activities, and deliver exceptional service to ship owners, masters, and stakeholders.
• If you thrive in a fast-paced maritime environment and are ready to make a meaningful impact by ensuring smooth vessel operations and compliance, we would like to hear from you.

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We are looking for a proactive, customer-focused and commercially driven Key Accounts Champion to join our Operations team.  The Key Accounts Champion will be the primary point of contact for designated strategic clients, responsible for building strong customer relationships, ensuring service excellence, identifying business opportunities and driving Growth within the assigned portfolio. The position is based in Mombasa.

DUTIES & RESPONSIBILITIES

Customer & Account Management:

• Build and maintain strong relationships with strategic customers and anticipate their needs.
• Manage customer feedback, complaints and compliments in line with company standards.
• Keep customers informed on shipments, services, regulatory requirements and operational developments.
• Ensure contracts and SLAs are current and effectively implemented.
• Identify opportunities to align ESL’s services with customer needs.

Commercial & GP Growth:

• Drive Gross Profit growth through upselling, cross-selling and new business opportunities.
• Identify opportunities across Ships Agency, Forwarding, 3PL, Logistics, Customs Clearance and related services.
• Ensure timely and accurate customer billing and follow up on outstanding payments.

Stakeholder & Transport Management:

• Maintain effective stakeholder relationships and an up-to-date stakeholder action plan.
• Coordinate transport-related documentation, including interchanges and container deposits.
• Monitor guarantee validations and follow up on outstanding equipment-related guarantees.

Operations & Reporting:

• Coordinate customer requirements across relevant ESL departments.
• Prepare regular customer and portfolio performance reports.
• Maintain an up-to-date Risk & Opportunity Matrix.
• Support seamless delivery of customer requirements across ESL’s service lines.
• Undertake any other duties assigned by Management.

QUALIFICATIONS:

• Bachelor’s degree in business, Logistics, Supply Chain, Transport, or a related field.
• Proven experience in Key Account Management, Logistics, Freight Forwarding, Shipping or related operations.
• 2 – 3 years’ work experience in Sales/ Customer Relations or Operations
• Minimum KRATI certification in EACFFPC or CCFL or it equivalent
• Strong customer relationship and stakeholder management skills.
• Commercially minded with a demonstrated ability to identify business and revenue opportunities.
• Strong understanding of logistics and shipping operations.
• Excellent communication, negotiation and problem-solving skills.
• Strong analytical, reporting and organizational abilities.
• Ability to work under pressure and deliver within strict timelines.

COMPETENCIES AND SKILLS:

• We are looking for someone who is customer-centric, commercially astute, proactive and operationally hands-on—someone who can understand the customer’s business, coordinate internally and turn customer relationships into sustainable business growth.
• If you are ready to take ownership of strategic accounts and make a measurable impact, we would like to hear from you.

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We have an excellent and exciting opportunity for Operations Officer – Forwarding. We seek to give the opportunity to a candidate who ideally holds professional qualification in clearing & forwarding. The position is based in Mombasa.

DUTIES & RESPONSIBILITIES

Customs Clearance & Other Formalities:

• Lodging of bond vouchers and making follow-ups.
• Processing documentation i.e. permits required by regulatory bodies for processing.
• Physical verification and release of shipments with all the authorities.
• Coordinating with appointed transporters on safe loading of shipments.
• Follow up on customs entries perfection/ settlement.

Shipping Operations:

• Following up with vessels ETAs and ETDs.
• Picking up shipping line invoices and making sure payments are made.
• Processing delivery orders with shipping lines.
• Making applications and Reconciling shipping line deposits.

KPA / Container Freight Station Role:

• Custom clearance of goods (verification & loading).
• Lodging files for imports and exports.
• Custom clearance of goods (verification & loading).
• Making follow ups of cargo for onward forwarding.
• Making sure pre alerts for all forwarding shipments are sent before the cargo reaches the consignee.
• After airlifting, endorsement of the entries for bond cancellation is done.
• Following up with airlines/ shipping lines in requesting for manifests for entry registration.
• Booking, loading and exiting trucks in and out of ports/CFSs.
• Processing, tallying gate passes and Logistics IDs for bulk shipments at port.

Operations & Reporting:

• Participate in meetings where need be.
• Generate weekly, monthly reports as required by the management.

PERFOMANCE INDICATORS:

• Ensuring received documents comply with the requirements for clearance of the goods.
• Ensuring shipments are cleared within the allowed timeframes as per KPI.
• Regular updates on clearance status to the Operations Supervisor and Operations Manager.
• Execute high levels of integrity while performing daily activities.
• Always ensuring self and cargo safety.

QUALIFICATIONS:

• EACFFPC or Diploma in C&F or maritime studies.
• Customs declaration.
• Conversant with all customs procedures.
• 2 years progressive experience in C&F work.

COMPETENCIES AND SKILLS:

• Team player.
• Honest.
• High integrity.
• Work with minimal supervision.
• Punctuality at work.
• Excellent communication skills.