Operations Officer at Kinetic Investment Ventures Limited

• The Operations Officer is responsible for supporting the smooth execution of the company’s construction financing operations. The role ensures timely loan processing, accurate documentation, effective project monitoring, and proper disbursement control across financed developments. This role acts as the operational backbone between credit, risk, project monitoring, and client service teams.

Key Responsibilities

Loan & Credit Operations

• Process loan applications and ensure completeness of documentation
• Coordinate with credit teams for appraisal, approval, and compliance checks
• Prepare loan files and ensure accurate data entry into systems
• Track approval workflows and support credit committee processes

Disbursement & Funds Control

• Support milestone-based disbursements for construction projects
• Verify completion milestones prior to release of funds
• Ensure compliance with approved budgets and funding structures
• Maintain disbursement schedules and records

Project Monitoring & Coordination

• Track project progress against approved timelines and budgets
• Liaise with developers, contractors, quantity surveyors, and project managers
• Prepare periodic project progress reports
• Flag delays, cost overruns, or risks to the Chief Executive Officer

Documentation & Compliance

• Maintain accurate loan and project documentation
• Ensure compliance with internal policies and regulatory requirements
• Support audits and internal reviews by providing documentation
• Maintain client records and operational files

Client & Stakeholder Support

• Serve as operational point of contact for clients and developers
• Provide updates on loan status, disbursements, and project progress
• Support resolution of operational issues and client queries

Process & System Support

• Use internal systems for loan tracking, project monitoring, and reporting
• Identify process gaps and recommend improvements
• Support automation and digitization initiatives
• Development of project management documents and workflows

Reporting and Compliance

• Renewals of licences and other regulatory certificates
• Monthly statutory returns of the company and tax returns
• Annual returns / tax returns
• Managing office operations and petty cash

Key Performance Indicators (KPIs)

• Loan Processing Efficiency – Turnaround time
• Disbursement Accuracy – % compliant disbursements
• Documentation Accuracy – Error rate
• Project Monitoring – Reports submitted on time
• Compliance – Audit & policy adherence
• Client Satisfaction – Service feedback

Qualifications & Experience

Education

• Diploma or Bachelor’s degree in Business Administration, Finance, Project Management, Construction Management, or related field

Experience

• 2–5 years’ experience in banking / financial services, loan operations, construction finance, real estate or project management

Technical Skills

• Strong documentation and record management skills
• Understanding of loan operations and credit processes
• Familiarity with construction project workflows
• Good command of MS Office / ERP / Loan management systems

Core Competencies

• Attention to detail
• Process discipline
• Problem solving
• Communication and coordination
• Time management
• Integrity and confidentiality

Reporting Relationships

• Reports to: Company Chief Executive Officer
• Works closely with: Credit Team, Risk & Compliance, Project Monitoring Team, Finance & Accounts, External partners (developers, contractors)

Success Profile (What Good Looks Like)

• Maintain accurate and complete loan and project records
• Ensure disbursements follow approved milestones
• Support timely project execution and reporting
• Reduce operational errors and delays
• Provide reliable operational support to leadership

Career Progression Path

• Senior Operations Officer
• Operations Manager
• Head of Operations
• Performance Measurement

KPI scorecards

• Operational efficiency metrics
• Audit and compliance reviews
• Project monitoring outcomes