Operations Officer - Registration at ABC EXPAT

Mission 

• Reporting to the Operations Manager – the Operations officer, will be responsible for running the day-to-day operations of the business unit by taking lead in all business-related projects and providing advisory to clients on all mandatory and statutory obligations related to opening and operating a business in Kenya. 

Responsibilities 

• Manage registration procedures for companies; Incorporation, KRA, NSSF, NHIF, NCA, NITA, E-Citizen, etc. 
• Ensure mandatory payments such as business licenses, annual subscriptions and permits are made to the relevant bodies on a timely basis 
• Assist the Operations Manager with strategy development and implementation for the business units 
• Follow-up services to ensure constant high-quality standards 
• Share weekly updates and final documents to clients via the platform 
• Provide valuable insight to clients and advise them on best practices e.g. statutory and other mandatory obligations related to their requested services 
• Suggest new processes to optimise the company’s business and operating models 
• Managing and updating clients' database and allocated project status on CRM and the platform 
• Ensure customer satisfaction through excellent customer service 
• Find new partners and build productive long-lasting business relationships 
• Remain knowledgeable on services offered and discuss available options 
• Develop expertise on services offered and contact with related online procedures 
• Any other related task assigned by the Operations Manager. 

Profile 

• Bachelor’s Degree in a Business-related field 
• Working knowledge of expatriation market dynamics and requirements 
• Customer service focus and attention to details 
• Computer use competency (Office 365, Microsoft Teams, CRM, Perfex, etc.) 
• Good knowledge of Compliance & Registration of Companies procedures in Kenya. 
• Self-motivated and results-driven personality 
• Impeccable work ethic