Operations Specialist, Riders at Bolt

Main tasks and responsibilities:

• Own Comfort category growth by driving onboarding, adoption, and campaign execution
• Coordinate Bolt Send expansion through courier and retailer onboarding
• Improve rider experience at pick-up points with audits, PUDO updates, and signage
• Support Scheduled Rides expansion by onboarding drivers and improving conversion
• Liaise with Rider Support and Communications to resolve major complaints and improve strategy
• Scout, pitch, and onboard high-traffic venues for better rider access

What we expect

• About you:
• You have 3 – 5 years of experience in operations, customer experience, or account management
• You are execution-oriented and can take ownership of weekly tasks with minimal supervision
• You are data-literate and comfortable with spreadsheets and performance tracking
• You are collaborative and can work across marketplace, driver, and marketing teams
• You are a problem-solver who takes initiative to address inefficiencies
• You are customer-first, using rider feedback as a guide to improve