OSS Support Engineer at Ericsson

About this opportunity

We are now looking for an OSS Support Engineer in our MMEA S&R organization. This is an opportunity to work at a market level in an organization which is operating in more than 250 countries. We are at the forefront of developing and delivery most advance equipment in telecommunication industry, and we would like to have an OSS authority which can support us in this fast-paced industry.

What you will do

• Work as technical SPOC for OSS domain issue for customer.
• Validate that customer requests according to contract.
• Implement problem management actions, report results of implementation.
• Perform Preemptive / reactive support.
• Write RCAs for outages or issues.
• Handling emergencies, HOT issues.
• Act as investigation Leader with the responsibility to own E2E CSR investigation and progress.

You will bring

• Min years of experience: (Minimum 2 to 4 years of experience)
• Domain experience: OSS knowledge – experience with ENM and ENIQ, RedHat, EMC Storage, backup solution and HP Blade is mandatory for the position
• Ericsson Orchestrator, Traffic Monitoring System, Ericsson Network Location and Mobile Positioning System knowledge is a plus
• Problem Solving and Critical Thinking
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people
• Applying expertise & technology to provide solution
• Need to be flexible in working time and also travelling depending upon the requirement