Parts & Sales Distribution Supervisor at Inchcape Kenya LTD

Part Sales and Distribution Supervisor is responsible for leading and managing the parts team to achieve profitability targets, maximizing parts sales while managing profitability and margins.

Job Description

• Manages the day-to-day operations of the Parts department to ensure the achievement of key targets
• Maintains agreed profit margins and return on investment by selling the maximum amount of parts to trade and retail customers
• Maintains an efficient parts service to other departments within the Dealership
• Analyses sales data to place emphasis on selling the most profitable lines
• Monitors customer activity and amends discounts where necessary
• Monitors customer credit and ensures action is taken to recover due payments
• Implements systems to monitor and record lost sales, reviews data and takes appropriate action
• Maintains stock levels, purchasing within agreed budgets
• Controls and meets budgetary spending targets, discussing significant variations with the relevant Managers/Dealer Principal
• Monitors stock overheads and stock values, reporting any which exceed the budget to the Dealer Principal
• Ensures the Parts team works closely with colleagues in Service, Sales and Administration to deliver outstanding customer service
• Ensures the Parts team follows procedures and records all transactions, liaising with other departments as required
• Maximizes customer satisfaction at all times and ensures absolute clarity in all customer transaction
• Works with colleagues and other teams across the Dealership to deliver improvements and provide a seamless service to customers
• Leads the Parts team by personally demonstrating and encouraging team members to demonstrate the JLR Customer First Behaviors in all interactions with customers and colleagues

Job Requirement:

• 5 years’ experience including at least two years in a similar role would be preferable
• Fundamental knowledge of the Aftersales operations
• Degree holder. Postgraduate Degree would be an added advantage
• Essential skills; Excel, analytical, attention to detail and Auto line knowledge desirable
• Able to generate spreadsheets, building of models and ability to quickly understand complex I.T. systems