Patient Navigator at Aga Khan Education Service, Kenya (AKESK)

OVERALL RESPONSIBILITY

• Reporting to the Project Manager, the successful candidate will engage with newly diagnosed patients from Homabay County primary health centers and surrounding communities to receive timely, patient-centered care at the Homabay County Referral Hospital (HCRH), Aga Khan Hospital Kisumu(AKHK) and other Hospitals.

KEY RESPONSIBILITIES

• Engage patients, create a trusting relationship, navigate patients to HCRH or AKHK hospital appointments, and communicate with a patient’s entire care team based on clearly outlined goals and identified patient needs.
• Assist patients in the coordination and completion of appointments inside the AKHK/HCRH Cancer Center and help decrease barriers to timely cancer care and treatment.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Provide patients, relatives and other services with correct information
• Accompany patients to specialty and imaging centers when needed to provide support and advocacy.
• Maintain regular communication with the patient’s providers through clinical messages via emails, phone calls and case review meetings.
• Talking to patients over the telephone and ensuring that their queries are dealt with efficiently
• Communicate with patients regarding appointments and admissions at the request of the medical staff and as per their TCA schedule.
• Working within clinical team to provide a comprehensive Referral Service
• Managing administration of referral spreadsheets
• Produce monthly reports on program activities compiling data from databases and writing up case examples.
• Be involved in evaluation and research activities in the program as needed.

The requirements

REQUIREMENTS

• Diploma or equivalent in psychology or social work.
• Two to three years of experience working in community or health settings preferred in a similar or related role.
•  Demonstrated commitment to impacting the care of high-risk patients.
• Knowledge of complex patient issues preferred.
• Experience working as a patient navigator/community health worker preferred.