People Business Partner at Kyosk Digital Services

Role Profile:

The People Business Partner will be responsible for developing and leading the operational HR, business partner and reporting frameworks to ensure alignment with the people strategy, organizational culture and evolving needs of the business.

The role is primarily responsible for the organisation’s employee relations policies, processes and procedures, and supporting the development and implementation of our strategic workforce planning practices. The role will effectively partner with the People Manager to embed our organisational development activities within the allocated functions.

Primary Duties & responsibilities:

• HR framework: Deliver an appropriate human resources framework and solutions that are tailored to business requirements and are fit for purpose, implementing workplace practices and programs that align with our business Strategy. Provide specialist input into business strategies and plans for the allocated unit, linking People initiatives to business goals, including guidance and support on employee engagement and change management initiatives.
• Business partnering: Develop and oversee the implementation of effective business partnering, creating and fostering an image as a trusted advisor to the business, using your expertise to shape both strategic and operational advice to meet business needs. Support and challenge the business in organisational design discussions, proposing alternatives and providing additional information and organisational context, contributing to effective and strategic decisions and outcomes.
• HR Excellence: Work closely with the Country People Manager to drive various learning and development initiatives within the business aligned to the organization's strategic and people needs. Support the training of Line Managers in the assigned functions on matters of performance management, follow up with the Managers to conduct monthly performance dialogue discussions with their teams and submit the PD appraisal documents. Champion Employee Welfare activities, take ownership of records management and payroll processing for the assigned function and as directed by the People Manager.
• Employee relations: Provide strategic advice and ongoing support on employee relations issues, dispute resolution and industrial advocacy including managing escalated or complex cases where required. Maintain relevant, accurate and forward-thinking HR policies and procedures.
• Talent Acquisition: Work collaboratively with the leadership team to determine the staffing requirements to drive the successful implementation of the business strategy. Develop and implement various recruitment strategies for the efficient and timely hiring and placement of employees. Guide the hiring managers on job reviews and lead the development of job descriptions for new or revised positions. Manage the end-to-end recruitment process including interview scheduling for the Line Managers and Hiring team members, salary negotiation for successful candidates, background checks and contracting for the selected candidates.
• Stakeholder Management: Build and drive successful relationships across the business while actively promoting a positive and consultative HR style to the management team and employees. Provide guidance and input on restructures, workforce planning and succession planning. Analyzes trends and metrics in partnership with the HRM to develop solutions, programs and policies.
• Reporting: Establish a people reporting framework including overseeing timely and accurate metrics and reports made available and undertaking analysis of data to identify trends and outcomes to enable effective decision making.
• Health, Safety & Wellbeing: Lead the development of SHE processes and systems within the team and promote and demonstrate high standards concerning health, safety, environment and quality, championing a culture of safety in the workplace. Report unsafe work practices, incidents, hazards and near misses, and unacceptable workplace behaviours.
• Supplier Management: Support the selection of one or more people management and/or placement agencies to complement the HR processes should the need arise. Act as the Account Manager for these agencies overseeing the communication between them and the business. Oversee the contracting, SLA signing and billing with the agencies factoring in the business and people needs and interests.

Minimum Requirements 

• Bachelor’s degree in human resources or related field;
• A post-graduate qualification including CHRP or a post-graduate Diploma in HR; a Master's degree is a plus;
• A minimum of 5 – 7 years of experience as an HR Generalist or in an HR Business Partnering role;
• Experience setting up and designing and implementing HR processes and services within a rapidly changing;
• High-level knowledge of applicable local labour legislation, industrial relations instruments and frameworks;
• Highly developed leadership capability to influence, lead and motivate others;
• Ability to develop relationships, trust and rapport with a range of stakeholders at all levels;
• Hands-on experience with various HR software, HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS) as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS);
• Demonstrable success in working in partnership to deliver and implement innovative people solutions that meet business needs, within a fast-paced environment;
• Experience in leading and delivering complex people projects and initiatives within specific deadlines;
• Experience in successfully developing and implementing a range of HR policies and procedures aligned to the business needs;
• Ability to engage with new people from diverse backgrounds and form meaningful relationships which have a long-lasting impact on our talent pool.

 Desired Competencies

• Business Acumen;
• Strategic Alignment;
• Change Management;
• Stakeholder Management;
• Problem Solving Skills;
• Decision-Making Skills;
• Tech Savvy.