Pharmacy Operations Senior Associate at Ilara Health

The Pharmacy Operations Senior Associate is responsible for overseeing daily operations, ensuring regulatory compliance, and driving performance across a designated cluster of pharmacies. This role ensures that all branches operate efficiently, meet clinical and operational standards, and deliver high-quality patient service.

Key Responsibilities:

Regulatory Compliance

• Ensure all pharmacies within the cluster are fully licensed by the Pharmacy and Poisons Board (PPB).
• Confirm that each pharmacy operates with a qualified and licensed Pharmaceutical Technologist at all times.
• Ensure 100% compliance with all applicable pharmacy regulations, safety standards, and professional guidelines.
• Conduct regular compliance audits and develop improvement plans to address any gaps.

Rota & Staffing Management

• Prepare and maintain up-to-date duty rotas for all pharmacies within the cluster.
• Monitor staff attendance, punctuality, and schedule adherence, and ensure adequate shift coverage at all times.

Pharmaceutical Technologist (Pharm-Tech) Management

• Serve as the direct line manager for Pharmaceutical Technologists.
• Provide day-to-day supervision, coaching, and performance feedback.
• Conduct regular performance evaluations and support professional development.
• Identify training needs and coordinate with training teams to implement appropriate development plans.

Operational Oversight & On-site Support

• Provide hands-on support to pharmacy teams to ensure seamless daily operations.
• Identify and proactively address operational challenges within the pharmacies.
• Monitor the implementation of workflows, customer service standards, and productivity targets.

Standard Operating Procedure (SOP) Compliance

• Ensure strict adherence to all established SOPs across the cluster.
• Conduct periodic audits to assess compliance and implement corrective actions where necessary.

Inventory & Stock Management

• Oversee inventory management processes at each location, including accurate stock organization and stock handling.
• Conduct routine cycle counts and spot checks to ensure inventory accuracy.
• Collaborate with the procurement team to ensure timely restocking and appropriate stock levels, minimizing expiries and stockouts.
• Monitor and address issues related to inventory discrepancies, slow-moving stock, and expired items.

Feedback & Communication Management

• Act as the primary liaison between pharmacy staff, clinic partners (clinic owners and clinicians), patients, and HQ.
• Gather ongoing feedback on pharmacy operations, services, and challenges.
• Investigate and resolve concerns raised by staff, patients, or HQ in a timely and professional manner.
• Ensure effective communication channels are maintained between pharmacies and central support teams.

Qualifications & Experience:

• Diploma or Degree in Pharmacy or related field.
• At least 3-5 years of experience in pharmacy operations, ideally with prior supervisory or management responsibilities.
• Strong knowledge of pharmacy regulations, pharmacy operations, medical management and best practices.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple sites and teams effectively.
• Proficient in MS Office and pharmacy management systems.