Phone Returns Data Analyst at M-KOPA Solar

About the job

At M-KOPA, We Finance Progress.

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are looking for a Phone Returns Officer for Kenya within the Retail Department who is resourceful, organized, and proactive about getting things done. Your main objective will be to manage phone servicing, to ensure phones sent for repair are received by the customer within the stipulated SLAs. The position will report to the Diagnostics and Phone Servicing Manager.

Specific Duties & Responsibilities:

• Data and reporting:
• Daily data entry on phones tracker on phones sent for repair.
• Daily updates on phones that are over SLA on the tracker.
• Complex data analysis of Phone Servicing data using various excel functions.
• Create automated dashboards.
• Stakeholder Management:
• Weekly check ins with Repair Centers.
• Present data findings with stakeholders.

Key Job Qualifications:

• Bachelors’ degree in any field with a bias in Mathematics, Supply Chain Management, Business, or a related field.
• Must be conversant with intermediate/advanced knowledge of excel i.e. LOOK UP formulas, Pivot tables, functions, SQL and Power Queries, and be comfortable with performing complex data analysis.
• Minimum of 1-year professional experience in customer service and stakeholder management will be an added advantage.

Data and Reporting:

• M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
• M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.