PIMS & Digital Health Systems Coordinator at Trocaire

For the candidate with the required experience and passion for the role, Trócaire offers a competitive salary and benefits package. The position is based in Nairobi with frequent travel.

• Pharmaceutical Management Information System (PIMS) Management:
• Oversee PIMS implementation and management: Ensure the effective setup, integration, and maintenance of the PIMS software across health facilities, ensuring smooth system functionality.
• System monitoring and troubleshooting: Monitor PIMS performance, identifying and addressing technical issues or system errors to maintain uptime and ensure uninterrupted service.
• Data management and reporting: Ensure that data entered into PIMS is accurate, complete, and up-to-date. Support the generation of automated reports for system users, ensuring proper data flow and integrity.
• Provide IT training and support: Train users (e.g., pharmacy staff and inventory/warehouse team) on how to use the PIMS system effectively. Offer ongoing IT support to resolve user inquiries and technical challenges.
• System optimisation and enhancement: Collaborate with Caafimad+ and Trocaire IT teams to continually optimise the PIMS system. Propose and implement upgrades or enhancements to improve system efficiency and ensure integration with other relevant information systems.
• Security and data integrity: Ensure that PIMS data is secure, with proper access controls in place, and regularly monitor for potential security breaches or data integrity issues.

Digital Health Facility Records System (C+DDS) IT Support:

• Implement and oversee C+DDS: In conjunction with the Health & Nutrition Programme Manager, lead the implementation and management of the C+DDS system for the digitalisation of health facility records, ensuring efficient and accurate management of patient data in a digital format.
• Provide IT support for C+DDS: Troubleshoot and resolve any technical issues related to the C+DDS system, ensuring smooth data entry, retrieval, and storage of records.
• Integration with other systems: To improve data interoperability and ensure seamless integration of C+DDS with other digital health tools and health management information systems.
• Data security and confidentiality: Adhere to data privacy regulations and best practices to ensure the security and confidentiality of all digital health records stored in the C+DDS.
• Provide training and IT support: Train health facility staff on the technical aspects of C+DDS, including system navigation, data entry, and troubleshooting of technical issues.
• System enhancements and customisation: Work with Caafimaad+ Consortium IT teams to assess system performance and make recommendations for system improvements, customisation, and enhancements based on field needs.

Logistics & Procurement:

• Procure IT equipment and digital health tools: Manage the procurement of IT equipment, hardware, and software required for the effective functioning of health information systems, including PIMS and C+DDS, ensuring timely and cost-effective delivery.
• Inventory management for IT assets: Oversee the tracking, storage, and distribution of IT equipment, ensuring efficient usage and maintaining inventory to support system operations.
• Supply chain coordination for IT systems: Ensure smooth logistics for the delivery and distribution of IT hardware, software, and related digital tools to health facilities, minimising downtime and ensuring availability of necessary resources.

Monitoring and Evaluation:

• Support M&E activities for digital systems: Collaborate with the MEAL and program teams to develop and implement M&E frameworks specifically for monitoring the performance of PIMS and C+DDS.
• Data quality assurance: Ensure the accuracy, completeness, and consistency of data within PIMS and C+DDS. Conduct regular data checks, audits, and system validations to maintain data integrity.
• Track and report on system performance: Monitor key performance indicators (KPIs) related to the functionality and use of PIMS and C+DDS and generate reports to assess system efficiency and effectiveness.
• Evaluate system usage and technical effectiveness: Assess the performance of PIMS and C+DDS in meeting program objectives, providing recommendations for technical improvements to enhance system usability and impact.
• System coordination: Work with Jubaland MOH, UN agencies, and other stakeholders to ensure smooth data integration into the Somalia DHIS2 system and other digital platforms, contributing to improved system coordination.

Requirements
Qualifications & Experience:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• A master’s degree in digital health, IT Management, or related fields would be an added advantage.
• 3-5 years of experience in managing digital systems (e.g., PIMS, digital health systems), or related IT systems.
• Strong background in IT support, troubleshooting, and maintenance of digital health platforms.
• Experience in system integration and ensuring interoperability between IT systems.
• Familiarity with data security protocols, including data privacy regulations and best practices in health information management.
• Project management experience in IT-related initiatives is highly desirable.

Skills and Competencies:

• Technical proficiency in managing PIMS and digital health systems, with experience in troubleshooting and maintaining health information systems.
• Project management experience, with the ability to manage multiple priorities and timelines.
• Strong data management and analysis skills, with attention to detail and ensuring data integrity.
• Training and capacity-building skills, with the ability to provide hands-on support to PIMS and C+DDS users i.e health facility staff.
• Strong problem-solving abilities and experience resolving IT-related issues in health systems.