Policy Manager at Majorel Kenya

Responsibilities to include but not be limited to the following 

• Coordinate the exchange of Policy-related information from/with the Client and disseminate across other teams and ensure all the resources provided are available to implement policies 
• Maintain regular contact and give feedback to Client with regards to Policy-related changes for the successful enforcement of the policies 
• Spot trends and flag potential issues that may arise from the application of Client's policies and offer suggestions or solutions 
• Engage with Training and Quality teams regularly to ensure robust and consistent enforcement and correct understanding of Client's policies 
• Flag resource constraints, policy issues or inconsistencies timely 
• Gather insights and offer policy suggestions based on the direct application of the policies 
• Ensure continuous improvement of resources and materials provided 
• Ensure effective knowledge sharing and sign off/approval processes are in place for both Training and Policy between Vendor and client’s team. 
• Liaise directly with the Client's Policy team to gather/discuss/debate questions and engage with Client to obtain answers 

Recommended Qualifications 

• Proficient level of English and ideally fluent in another key language served by outsourcing site 
• Experience in an Operations environment, preferably in an international environment 
• Good knowledge of quality/training processes and policy enforcement in an Operations Environment 
• High level of energy, drive, enthusiasm, initiative and commitment 
• Excellent communication, consulting, influencing and interpersonal skills 
• Proven track record of collaborating with cross-functional groups to produce results 
• Passion for ensuring a world class support experience for our community 
• Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams.