Principal Consultant, Client Service Innovation (CL4) (Mid-Senior Level) at Environmental Resources Management (ERM)

Job Responsibilities

• Lead project teams to use design thinking to re-envision ERM’s strategy in relation to core offers:
• Lead project teams typically comprised of partners and senior SMEs, explorations of emerging client needs and desired outcomes; evaluate ERM’s current and potential capabilities and value propositions (VPs) that will support client needs.
• Once The Strategic Vision And VPs Are Drafted, Bring In Additional Functions And SMEs Into The Project Team/process To Frame The New/enhanced OfferCollaborate with the Innovation Incubator, Analytics Lab and other digital services SMEs to envision and codify the service / offer delivery process and identify efficiency and value proposition
• enhancement opportunities. Evaluate efficiency and VP opportunities for tech-enablement and product development.
• In accordance with the VP implications, bring in Change Management and Learning SMEs.
• Recommend service/offer commercial strategy, VP delivery and Go to Market (GtM) investments, as well as ERM’s internal deployment (e.g., hiring, training) action plans that will maximize ERM’s strategic and financial ROI in line with our commercial ambition. Recommendations will be presented to the Global Director, Service Development and will engage decision-makers according to the Client Service Innovation governance to be establish in Q1 FY23.
• Identify the implications to ERM’s commercial focus, internal deployment, and Go-to- Market priorities and action plans and engage key ERMers in Commercial Programs, Technical Communities, Global Marketing and Comms, Regional Marketing teams, etc. to inform and involve them in internal deployment and GtM planning and actions.
• Collaborate with the project team and the design, timing and interdependencies
• Implement the service/offer strategy action plans
• Leading the development of the ERM Way of Sales, including client engagement tools
• Develop the ERM Way of Delivery through overseeing and transitioning the ownership of delivery process development and internal deployment and GtM activities to proper owners in accordance with Client Service Innovation governance.
• Continually improve standards of practice for implementing the Service/Offer Development process, including deployment and Go-to-Market activities.
• Identify practices, lessons learned and standardization / efficiency opportunities; proactively share these with the Global Service Development Team.
• Develop SOPs as assigned

Development and deployment for designated investment services/Core Offers for one or more region(s) to generate sustainable revenue growth, including:

• Targeted annual service revenue growth
• Standards of practice for client service development, including market scanning and gaining service insights from clients through to deployment and Go-to Market campaigns
• Availability of user-friendly client development tools, deployment activities, and Go-to-Market activities.
• Strengthening ERM’s knowledge management of client service development best practices, design thinking, client engagement / sales tools, and delivery
• Program administration (knowledge management, upskilling, communications) for the CSI service development initiative.
• Efficiency and effectiveness of:

Sales support materials and implementation plans to support targeted annual service revenue growth (as a leader / strong contributor).

Service/core offer delivery processes, tools and products (as a contributor).

• Standards of practice for service innovation.
• Expansion of ERM’s sales capability.

Job & Leadership Competencies

• Drive project execution and design thinking.
• Ability to anticipate and quickly adjust to changing circumstances; timely escalation of issues that may impact project scope, schedule or outcomes.
• Communicate clearly with peers, colleagues, clients, sub-contractors, etc, to ensure understanding and alignment around project goals and objectives.
• Take responsibility for resolving people issues arising from project delivery, including providing performance feedback and making recommendations for training. Escalate performance/ resourcing/training issues the relevant line manager or service leader, as needed.
• Collaborate and make use of effective working relationships (Group, Services, business units, global and regional marketing, technical communities, knowledge management, etc.) to ensure strong network of resources.
• Share expertise and knowledge with staff who may benefit from our capabilities or processes. Act as a mentor and/or encourage other employees to improve and develop individual skills.
• Ensure that authorisation, administrative and safety processes, policies and practices are communicated and followed (e.g. Health and Safety, expenses, expenditure, travel, etc.).
• Working knowledge of Excel, PowerPoint and Salesforce preferred; knowledge of graphics software a plus.

Education

• A blend of experience and training relevant to the environmental consulting industry is required.
• This will generally consist of a minimum of a bachelor’s degree in environmental science/engineering, business or marketing combined with 6+ years of experience working in a business- to-business professional services consulting firm.

Can be based anywhere in the World