Principal ICT Officer - (2022/EA/02) at Kenya Accreditation Service (KENAS)

Duties and Responsibilities

The duties and responsibilities of the selected candidate will entail:

• Managing the overall ICT services and implementing comprehensive ICT disaster recovery and business continuity strategies.
• Initiating the development and review of ICT strategy, plans, policies, systems and procedures.
• Overseeing implementation of ICT policies, strategies and procedures.
• Ensuring timely adoption, implementation, and compliance with the ICT Authority recommended Standards, circulars, and relevant international ICT standards.
• Recommending to Management emerging ICT solutions and best practices to enhance service delivery.
• Overseeing the design and review of ICT architecture, networks and documenting internal ICT standards, policies and procedures.
• Recommending to management ICT specification and standards for acquisition, implementation and management of ICT systems and infrastructure.
• Designing and managing ICT systems and infrastructure projects.
• Ensuring systems integrity, availability, and ICT data and security, including Internet connectivity and telephony systems.
• Overseeing all systems and managing ICT systems backup and restore operations and monitoring of databases backup and restore routines.
• Overseeing the administration of Servers, e.g. Domain Controllers, Active Directory and Exchange Server.
• Ensuring that all ICT systems upgrades are fully tested and operational before signoff handover to the users.
• Managing licensing issues with ICT providers and ensuring full implementation of all maintenance Contracts and related Service Level agreements.
• Providing technical support and solutions on Server administration and performing troubleshooting analysis.
• Keeping abreast with developments in ICT and recommending relevant strategies and programmes to management.
• Initiating and managing the monitoring and evaluation of ICT projects to meet the goals of the Service.
• Liaising with Human Resources on ICT user application training and delivering ICT user training.
• Developing work plans, relevant reports on the periodic review of all ICT equipment and systems requirements to management; and
• Ensuring prudent use of all resources within the Division.

Academic and Professional Qualifications

• At least six (6) Years work relevant work experience, three (3) of which should be in Supervisory role;
• Bachelors degree in IT or Computer Science or a related field from a recognized institution;
• Membership to a professional body in good standing;
• Management Course lasting not less than four (4) weeks from a recognized institution;
• Proficiency in Computer systems and application;
• Demonstrated results in work performance; and
• Fulfil the requirements of Chapter Six (6) of the Constitution.

Skills and Competencies

• Communicating with impact;
• Managing and supervising people;
• Applying technical expertise and managing projects;
• Planning, organizing, and managing performance;
• Budgeting, analyzing, and innovating;
• Customer and stakeholder orientation;
• Coaching, mentoring, relating, and networking; and
• Technological savviness.