Procurement Systems Functional Support at CARE

JOB SUMMARY:

• The Procurement Systems Functional Support role provides critical end‑to‑end functional support for procurement and procure‑to‑pay systems, ensuring efficient, compliant, and user‑friendly purchasing operations. This position partners closely with Procurement, Finance, IT, and external vendors to support system configuration, troubleshoot issues, manage enhancements, and maintain data integrity. The role also leverages AI‑enabled tools and analytics to improve data quality, automate routine support activities, enhance user experience, and identify process optimization opportunities. Acting as a functional subject matter expert, the role translates business requirements into system solutions while supporting integrations, upgrades, and continuous improvement initiatives.

RESPONSIBILITIES:

Functional Support and System Operations

• Serve as the primary functional administrator and subject matter expert for procurement systems (e.g., Oracle Fusion Procurement, eProcurement, and supplier management tools).Own and maintain system configurations, workflows, approval hierarchies, and user access in alignment with procurement policies and controls. Act as the point of contact for procurement system inquiries, including sourcing events, RFPs, supplier evaluations, and day‑to‑day system usage.
• Provide functional support across the procure‑to‑pay lifecycle, including requisitions, purchase orders, contracts, supplier onboarding, and spend reporting.Coordinate with IT teams and system vendors on enhancements, integrations, upgrades, patches, testing, and issue resolution. Support system changes and initiatives by assisting with requirements definition, configuration updates, user acceptance testing (UAT), and post‑implementation support. Document and maintain functional requirements, system workflows, and procedures.

 Process Improvement, Digital Enablement & Stakeholder Collaboration

• Partner with Procurement, Finance, IT, and Program teams to identify system gaps and opportunities for process optimization, automation, and simplification.
• Coordinate with IT teams and system vendors on enhancements, integrations, upgrades, testing, and issue resolution.Support procurement system initiatives, including requirements definition, user acceptance testing (UAT), and post‑implementation support.
• Document and maintain procurement system workflows, configurations, and process updates. Support the phased adoption of digital and AI‑enabled procurement tools, ensuring alignment with organizational needs, policies, and user readiness. Act as a functional liaison to ensure procurement systems align with business and financial requirements, including financial integrations (e.g., exchange rates and reporting tools such as OANDA;).

Data, Reporting & Compliance

• Support procurement and spend analytics by assisting with reporting, dashboards, and data extracts.Ensure procurement systems comply with internal controls, audit requirements, and organizational policies.Support data governance, user access controls, and role-based permissions.

Required Qualifications:

• Bachelor’s degree in Supply Chain Management, Business Administration, Information Systems, or a related field.
• Minimum 3 years experience in procurement
• Experience working with procurement or ERP systems (e.g., Oracle Fusion, SAP, Coupa)
• Experience supporting system implementations or major upgrades.
• Practical understanding of procurement processes, sourcing, and compliance requirements.
• Strong analytical, problem‑solving, and data interpretation skills.
• Proficiency in Microsoft Excel and reporting or data analysis tools.

Core competencies:

• Functional Systems Expertise: Deep understanding of procurement systems from a user and process perspective.
• Customer Service Orientation: Clear, patient, and solution‑focused user support.
• Attention to Detail: High standards for data quality and compliance.
• Communication & Training Skills: Able to explain system concepts to non‑technical users.
• Collaboration: Works effectively across Procurement, Finance, IT, and Program teams.
• Integrity & Compliance: Upholds procurement ethics, transparency, and accountability.
• Continuous Improvement Mindset: Proactively seeks ways to improve systems and processes.

Preferred Qualifications:

• Professional procurement certification (e.g., CIPS Level 3–4 or equivalent).
• Experience in NGOs, donor-funded program,
• Exposure to digital transformation initiatives, workflow automation, or AI-enabled procurement too