Product Coordinator at Jacaranda Health

Job Summary

Jacaranda Health’s Product Department plays a pivotal role in designing, testing and improving high value digital solutions that drive improvements in how health services are delivered to expectant mothers. We pride ourselves in being able to understand the users we serve and work collaboratively with our programs and technology team to deliver the best solution for our mums, health providers and partners. The team is responsible for identifying, designing, testing and launching digital products which improve health outcomes for mums and service providers. 

The Product Coordinator will be charged with leading complex analytics that will inform design, testing and prioritization of different digital products that will help advance Jacaranda Health’s goal to serve 10 million mums by 2030. He/She will have the opportunity to support a rapidly growing team that drives the creation, improvement and large scale implementation of maternal and child-focussed interventions in Kenya. This role is responsible for working closely with various teams to identify improvements to existing digital solutions, providing data driven contributions that drive the design of new solutions and improvement of existing solutions, supporting with large scale implementation of solutions and communication across various stakeholders. 

This role will provide data expertise, design input, guidance and support to the Research, Design and Evaluation division and Product Management teams. The Product Coordinate will analyze the effectiveness of Jacaranda’s Health digital products and collect, analyze and interpret Jacaranda Health data to provide data driven insights that will guide design, testing and implementation different digital products for Jacaranda Health to allow us to provide the best solutions to our mothers and other partners.

Key responsibility areas 

• Coordinate and facilitate testing of products, by establishing structures required to facilitate testing (e.g. training of program field team, drafting of external communication, development of data collection tools and training on how to use these tools) and ensuring execution 
• Ensure data quality through quality checks during and after data collection, , and conduct data cleaning by analyzing codes from raw data for qualitative studies and also coding in data. 
• Develop new content for testing, liaising with the Programs and Quality Assurance teams to ensure content is relevant, meets the needs of the end users and contextually adapted. 
• Ensure results, insights, summaries and research findings are well highlighted, captured and documented and disseminated to relevant stakeholders for improvement of outcomes for Programs, Tech and Research and Design teams. 
• Prepare monthly activity budgets outlining anticipated expenditures, and manage execution of payments and expenditure according to Jacaranda Health policies and processes 
• Update the Head of Product on progress of testing activities and effectively communicates needs to ensure smooth testing of projects. 
• Develop and design data collection instruments to collect quality data by reviewing existing literature, developing interview questions, formulating hypotheses and piloting with mothers
• Perform other job related duties as assigned.

Requirements

• Bachelor’s degree in Economics and/or Statistics
• Minimum 2 years of relevant working experience 
• Can demonstrate strong quantitative and qualitative skills 
• Strong ability to communicate with and manage multiple stakeholders 
• Experience building business cases and driving outcome oriented product prioritization decisions 
• Experience designing work plans and working collaboratively with teams to execute on the plans.
• Experience in quantitative and qualitative methods such as involving data collection, basic analysis and report writing skills. 
• Analytical reasoning skills 
• Qualitative data analysis 
• Tech savvy, proficient in MS Office and G-Suite (Excel, PowerPoint and Google Sheets) 
• Quality research methods and skills
• Creativity and problem solving skills 
• Critical thinkings skills 
•  Attention to detail 
• Team Player 
• Interpersonal skills 
• Communication skills