Product Manager, Customer Onboarding at Remote

What this job can offer you

• Develop, own and communicate the vision for our company core team to help build a multi-product HR platform at Remote
• Drive the product strategy and maintain a prioritized roadmap shipped via a series of iterative improvements that help advance key metrics related to our team's goals
• Collaborate with Product Design, Engineering and Go-To-Market teams to bring product through all phases of product development including ideation, design, development, product rollout and launch
• Manage customer sign-up, profile and hierarchy design and architecture, which allowing other products to easily plugin to use the existing data and expand where necessary
• Collaborate with legal, finance, marketing, sales and customer support to design a customer experience that meets their needs and exceeds customer service expectations
• Conduct market research to inform product strategy, measure performance against key indicators, and inform future improvements

What you bring

• Previous experience in Product Management, along with previous experience in onboarding or product-led growth for multiple products, ideally at a global scale.
• Experience building company hierarchy and integrating 3rd party systems for sales, marketing or product-led growth integrations.
• Solid understanding of customer sign-up, try before you buy, up-sell, cross-sell, a-ha moments and getting to value for new customer sign-ups.
• Excellent communication and collaboration skills across different teams and departments to ensure that we satisfy customer and business needs
• Great judgment to make strategic (what to prioritize) and tactical (feature scope) decisions
• Data-driven product manager with experience setting and tracking goals to achieve results (experience with Mixpanel advantageous)
• Familiarity with HR technology or related industries is a plus