Product Operations Lead at Educate!

What You Will Do:

Aligning Functional Strategy with Organizational Goals 

• Co-create annual and quarterly strategy for the product operations function with the Global Director of Design and Product Operations 
• Manage the product ops strategic roadmap, all org product health status and share reports with prioritized action steps for each product to enhance product experimentation, data-driven decision-making, and operational efficiency – aligning to Educate!’s vision to impact millions of youth.
• Contribute to the design and co-facilitate product retreats and trainings as part of the roll out of strategic initiatives such as performance standards, typologies, ways of working, investment stages or processes etc. 
• Drive Change Management & Post-Transition Support – Monitor and flag risks, bottlenecks and opportunities for change. Provide ongoing post-transition support, including guidance, resources, and feedback loops to ensure teams successfully integrate into the new model and continuously refine their ways of working. E.g. People Operations Director and Executive team on team topology changes.

Building Data Usability & Dashboard Optimization

• Support product leaders and performance metrics team in the development and adoption of product dashboard and flexible data tools guiding real-time data driven decision making. This will involve working closely with the Performance Metrics Team to define data structures, reporting requirements, and visualization strategies that enhance usability.
• Support product leaders to define and standardize core product metrics while allowing for flexibility across different product lines. This includes working with stakeholders to determine which KPIs best reflect product success and ensuring consistency in how metrics are tracked and reported.
• Work closely with the Performance Metrics Team to enhance build the performance metric dashboard, delivery model dashboard, data visualization, and analysis, ensuring that insights are accessible, user-friendly, and actionable. This includes refining dashboard interfaces, improving filtering options, and providing training to ensure teams can effectively interpret data.
• Facilitate cross-functional collaboration to ensure that data usability improvements directly support product development, experimentation, and learning cycles. This will include hosting working sessions with product and data teams to align on priorities, troubleshoot challenges, and continuously refine data workflows.
• Collaborate with impact unit teams, performance metrics and evaluation to elevate analytical insights required to inform next stage product strategy and product and delivery model adaptations.

Empowering Teams and Building Capacity

• Mentor and Develop Product Strategists: Identify skill gaps and implement targeted training programs to enhance strategic thinking, execution, and team capabilities.
• Strengthen Talent Pipelines: Fast-track high-potential team members and address hiring challenges in a rapidly scaling organization, ensuring a robust talent pipeline.
• Collaborate on Talent Recruitment Strategies: Work with the Talent team to revise hiring pipelines for Product Associates and Strategists, including crafting comprehensive and accurate job descriptions.
• Foster Collaboration and Inclusivity: Establish clear pathways for communication and role clarity among strategists, designers, and trainers, promoting alignment, inclusivity, and team cohesion.
• Develop and roll out onboarding programs and continuous professional development initiatives for product leaders in E!. 
• Collaborate with line managers to ensure alignment on performance standards, coaching plans etcetera.

Optimize Workflows

• Identify and implement process and tooling improvements that enhance efficiency across product teams, ensuring that experimentation, backlog management, and product documentation workflows are streamlined and well-integrated. This will involve evaluating existing tools, identifying gaps, and implementing improvements that reduce friction.
• Pioneer AI adaptation in product development workflows, including but not limited to, experiment design, rapid prototyping, work flow agents etc. 
• Optimize product development workflows by identifying and removing bottlenecks in discovery, experimentation, and execution processes. This includes ensuring seamless handoffs between different phases of the product lifecycle and reducing inefficiencies in collaboration.
• Lead internal knowledge-sharing sessions, ensuring that product teams are continuously learning, improving, and adopting best practices in experimentation, data-driven decision-making, and operational efficiency. These sessions will focus on upskilling teams, fostering alignment, and driving a culture of continuous improvement.

Who You Are:

• 7+ years of work experience in product operations or product management roles 
• Dynamic experience is highly preferred, and can operate well in complex and fast-changing environments.
• The ideal candidate has worked in a very early-stage startup trying to achieve product-market fit or led a new product or program within a larger organization.
• Expertise in product development methodologies and advanced toolsets.
• Strong expertise in A/B testing, multivariate testing, structured experimentation, and data-driven product decision-making.
• Excellent facilitation and communication skills, with experience leading cross-functional retreats and workshops to align teams on major transitions.
• Proven ability to lead cross-functional teams and projects.