Product & Sales Support Manager, Supply Chain & Stock Finance (Western & Rift Valley Regions) at I&M Bank

Job Purpose:

• To provide end-to-end product and sales support for Supply Chain and Stock Finance solutions across Western and Rift Valley regions. 
• The role ensures seamless execution of product strategies, supports relationship managers in client acquisition and servicing, and drives utilization of SCF and stock finance programs.
• The position bridges product development and frontline sales, ensuring operational efficiency, compliance, and superior customer experience.

Key Duties & Responsibilities:
Sales Enablement & Client Support:

• Support relationship managers in pitching SCF and stock finance solutions to regional clients.
• Prepare client proposals, presentations, and onboarding documentation.
• Coordinate with credit, legal, and operations teams to ensure timely approvals and disbursements.
• Track client utilization and proactively resolve service issues.

Product Implementation & Regional Rollout:

• Assist in implementing SCF and stock finance products in Western and Rift Valley regions.
• Monitor product performance and provide feedback for enhancements.
• Ensure alignment with digital platform capabilities and operational processes.
• Support pilot programs and rollout readiness assessments.

Reporting & Performance Monitoring:

• Maintain dashboards for regional product performance and revenue tracking.
• Prepare periodic reports for senior management on utilization, pipeline, and client feedback.
• Identify gaps and recommend actions to improve adoption and profitability.

Stakeholder Engagement & Compliance:

• Liaise with internal teams and external partners to ensure smooth execution.
• Ensure adherence to regulatory and risk management standards.
• Support audits and compliance reviews for regional operations.

Education & Work Experience:

• University Graduate (Finance, Business, Economics, or related field).
• 5–7 years in financial services, product support, or sales enablement; experience in SCF or stock finance preferred.

Skills & Competencies:

• Strong client engagement and relationship management skills.
• Knowledge of SCF and stock finance products and processes.
• Analytical and reporting capabilities.
• Excellent communication and presentation skills.
• Ability to work cross-functionally and manage multiple priorities.