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Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare - a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the ...
The Position
This is an excellent opportunity for a Biomedical Scientist or equivalent, with an interest in developing IT and technical skills to join Roche Diagnostics, the world’s leading health supplier in In-Vitro Diagnostics.
This exciting position, either office based in Burgess Hill (West Sussex, United Kingdom) or remote from Kenya or South Africa, is part of Roche Centralised and Point of Care Solutions (CPS). The world’s leading supplier of automated diagnostic systems to the anatomical pathology market. Our instrument and reagent systems are used in clinical chemistry, immunology, and Research laboratories around the globe. Through automation and systems integration, CPS is standardizing and optimizing the automation process, thereby helping pathologists recommend treatment solutions that deliver superior patient care. Our customers consist of hospital-based Clinical Chemistry & Immunology labs, independent reference labs, medical research centres, and drug discovery laboratories of the largest pharmaceutical and biotechnology companies in the world. The Regional Customer Support Centre (RCSC) in Burgess Hill, UK, provides technical and scientific support to our customer base across the UK, Ireland, South Africa, Kenya, Denmark, Finland, Norway and Sweden.
The scope of this role will be to provide primarily technical telephone support to customers and Roche colleagues remotely for Roche Serum Work Area portfolio of instruments and reagents primarily to our English/Kiswahili speaking customers (UK / Ireland / Kenya). You will excel in the art of troubleshooting and pride yourself in providing excellent customer service which enhances the reputation and professionalism of Roche Diagnostics.
The hours of support required are:
As part of your Customer Support role, you will focus on:
Who you are:
In addition to a degree level qualification in biomedical science/engineering or equivalent, you will ideally have a background in biochemistry and will be able to demonstrate some experience of working in a hospital laboratory. You will also have an interest in developing technical and IT skills that relate to our SWA Instruments, full training will be given. Experience in Customer Service and being multilingual would be advantageous.
The following languages are required:
In addition, the following skills/experience will be required to be successful in this role:
This position will close on the 3rd August 2022
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