Production & Quality Control Officer (National) at RefuSHE

Key Responsibilities and Duties:

Production Planning & Quality Control

1. Collaborate with the Kenya-based management team and US-based Senior Director of Brand Strategy & External Relations to set monthly production targets for order fulfillment
2. Identify quality and efficiency gaps and propose process improvement in partnership with management team and Senior Director of Brand Strategy & External Relations
3. Work with Production Coordinator to develop consistent quality control measures and protocols for both the sampling and production processes
4. Ensure timely production to meet agreed deadlines with customers in Kenya and abroad
5. Help establish a production evaluation system to minimize waste and optimize productivity
6. Inspect final products to guarantee that they meet the standard before shipping to the US and other clients
7. Support the implementation of a viable production plan to ensure availability of sufficient products for clients and minimize production cost at all times
8. Adhere to quality standards, ethical/fair trade production practices, and established policies and/or procedures
9. Support Production Coordinator in the training and mentoring of Artisan Collective participants on new products and designs
10. Support the Inventory & Stores Management Officer with the maintenance, management, and stock take of the Artisan Collective inventory
11. Work with Inventory & Stores Management Officer to determine the quality and quantity of fabric and dye needed for the production process
12. Ensure daily efficiency tracking & quality control of all items and scarves produced
13. Ensure adherence to health and safety guidelines

Product Development & Design

1. Actively participate in determining and analyzing fashion trends and predict expected future results, and use the same information to advice on the appropriate production line and processes
2. Work with Production Coordinator to support the development of products, both new and existing
3. Communicate any client design and product development feedback to make adjustments when possible and/or necessary
4. Support product and design development to meet market demands

Sales & Fulfillment

1. Support the Business Development Manager with sales events, record keeping, store management, and fulfillment of client orders as needed
2. With Artisan Collective team, develop a new and efficient e-commerce and fulfillment system for Kenya-based orders. This may include, but will not be limited to learning: Shopify, RefuSHE’s ERP System and Microsoft Office Suite

Other

1. Develop understanding of RefuSHE’s mission and the Artisan Collective, and be able to confidently speak to and create new ideas for the brand.
2. Effectively maintain brand guidelines and implement changes as needed
3. Actively participate in preparing daily, weekly, monthly and quarterly progress reports of the Artisan Collective.
4. Actively participate in weekly Artisan Collective team meetings
5. Support program events as needed.
6. Any other lawful duties that may be assigned from time to time by your supervisor or Senior Management Team.

Key Qualifications:

• Bachelor’s degree in total quality management, production, business administration or related field.
• Good written and verbal communication.
• At least 3-5 years relevant experience.
• Policy driven mindset and ability.
• Comprehensive knowledge of quality production, processes, and procedures.
• A drive and passion for quality production, continual improvement, and operational excellency.
• Good interpersonal, negotiation and influencing skills.
• Good analytical, problem solving and organizational skills.