Program Assistant at GeoPoll

Responsibilities

Under the leadership of the Portfolio Manager and Chief Operations Officer, the Program Assistant will be directly responsible for managing relationships with CATI & CAPI Teams for end-to-end quality data collection and facilitating new relationships with potential CATI & CAPI Teams.

Their responsibilities will include, but are not limited to:

• Overall project implementation, training & support of CATI & CAPI Teams (engagement with other departments) to ensure projects are running at the required standards and pace.
• Daily oversight of the projects assigned to you (performance management, quota management and quality controls) & adherence to GeoPoll standards.
• Issue resolution and management with data collection teams on the ground.
• Coordinate with internal teams to establish project work plans and timelines for projects, prepare samples and executes deliverable submissions for client projects.
• In close collaboration with the Director and/or Portfolio Manager, ensure the success of the program management team in meeting contractual and program requirements.
• Organize program documents and manage enumerator trainings so that each adheres to GeoPoll standards and protocols to ensure all enumerators are trained per project prior to starting full data collection.
• Support the portfolio team with project adherence to the data quality standards across the different stages of delivery as assigned by the Portfolio Manager/Director of Operations.
• Manage enumeration teams to maintain full retention of the trained team throughout data collection and ensure at least 5 percent of all calls made by enumerators are graded and reviewed through audio recordings, direct listening or conducting callbacks.
• Escalate to the Portfolio team and the Portfolio Manager issues and risks that come up for a project in the portfolio so that these can be addressed in a timely manner
• Support the portfolio team with managing vendor project financials to ensure maximum accrual and help track account payables for active portfolio.
• Manage sample frames, prepare samples and monitor sample performance of individual vendor projects.

Requirements:

• 2+ years’ experience in survey design and project implementation
• 2+ years’ experience in basic data prep practices (cleaning raw data, analyzing frequencies, building pivot tables, etc.)
• 1+ years’ experience managing direct reports.
• Extremely self-motivated and highly organized
• Strong verbal and written communication skills
• Ability to take initiative and develop other team members
• Ability to exercise good judgment and discretion in confidential matters
• Enjoys a fun, dynamic and challenging work environment within a start-up culture
• Advanced experience with Microsoft Word, PowerPoint and Excel.